Strategic Workforce Management Leader

We are a leading BPO company seeking a strategic HR professional to join our team. As our HR Manager, you will be responsible for driving business outcomes through effective HR practices, improving employee engagement, and reducing turnover.

About Our Company Culture:

We value diversity, equity, and inclusion, and promote a culture of continuous learning and growth. Our goal is to create a workplace where employees feel valued, respected, and empowered to succeed.

Key Responsibilities:

• Develop and implement HR strategies to improve employee engagement, productivity, and retention, measuring progress against key performance indicators.
• Lead the recruitment process, attracting top talent and building a high-performing team that delivers exceptional results.
• Provide coaching and guidance to employees, helping them to achieve their career goals and develop new skills.
• Analyze data and metrics to inform HR decisions, identifying areas for improvement and developing strategies to enhance employee satisfaction and retention.

Requirements:

• Strong analytical and problem-solving skills to drive business outcomes and improve employee engagement.
• Proven experience in HR, preferably in a BPO or call center environment, with a strong understanding of labor laws and regulations.
• Ability to collaborate with cross-functional teams to achieve business objectives and drive results.