Customer Service Representative

hace 4 días


Santo Domingo, Nacional, República Dominicana PST A tiempo completo
About PST.AG

We are a dynamic and international company looking for a motivated and communicative assistant to support our team in the area of customer management.

Key Responsibilities:
  • Customer Care: Create tickets and resolve customer cases
  • Customer Communication: Provide comprehensive, seamless customer support from start to finish
  • Ticket Processing: Initiate, track, and review tickets as well as support customers throughout the entire process
  • Scheduling Appointments: Arrange and organize appointments and document their content
  • Enterprise Resource Planning System: Create offers, invoices, and other documents from an ERP-System
Qualifications:
  • Bachelor degree in any related discipline
  • 5+ years experience in a similar role
  • Experience in sales, marketing, or customer service
  • Strong organizational skills
  • Ability to work efficiently in a fast-paced environment
  • Fähigkeiten in Projektmanagement und Koordination
  • Must be able to work Central European Time (CET)
Required Skills and Qualifications:
  • Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
  • Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
  • Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output
  • Professional communication skills
  • Strong attention to detail
  • Experience/Exposure with eCommerce
  • Very good and confident English skills, both written and spoken
  • Flexible, Independent, and ability to work in a team

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