
Customer Service Representative
hace 4 días
We are a dynamic and international company looking for a motivated and communicative assistant to support our team in the area of customer management.
Key Responsibilities:- Customer Care: Create tickets and resolve customer cases
- Customer Communication: Provide comprehensive, seamless customer support from start to finish
- Ticket Processing: Initiate, track, and review tickets as well as support customers throughout the entire process
- Scheduling Appointments: Arrange and organize appointments and document their content
- Enterprise Resource Planning System: Create offers, invoices, and other documents from an ERP-System
- Bachelor degree in any related discipline
- 5+ years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Fähigkeiten in Projektmanagement und Koordination
- Must be able to work Central European Time (CET)
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output
- Professional communication skills
- Strong attention to detail
- Experience/Exposure with eCommerce
- Very good and confident English skills, both written and spoken
- Flexible, Independent, and ability to work in a team
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Customer Service Agent
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