
Support Team Member
hace 4 días
PST.AG is a dynamic company seeking a highly motivated and communicative assistant to join our team in the area of customer management.
Key Responsibilities:- Customer Support: Create tickets, resolve customer cases, and provide comprehensive support
- Ticket Management: Initiate, track, and review tickets, as well as support customers throughout the process
- Scheduling: Arrange and organize appointments and document their content
- Document Creation: Create offers, invoices, and other documents from an ERP-System
- Bachelor degree in any related discipline
- 5+ years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output
- Professional communication skills
- Strong attention to detail
- Experience/Exposure with eCommerce
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Human Resources Support Professional
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