Service Excellence Associate for GoHighLevel and ClickUp Operations

hace 4 días


Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo
Company Overview
Hire Smart is a leading provider of innovative solutions, prioritizing customer satisfaction and service excellence. We strive to create long-lasting relationships with our clients by delivering exceptional support experiences.

Job Summary
We are seeking an experienced Service Excellence Associate to join our team. In this role, you will leverage your expertise in workflow management using GoHighLevel and ClickUp to provide top-notch customer support and ensure seamless task coordination.

Key Responsibilities
  1. I. Customer Support
    1. I. Respond to customer inquiries via email, chat, and phone.
      II. Utilize GoHighLevel to manage customer relationships and workflows effectively.

    II. Task Coordination
    1. I. Collaborate and track tasks efficiently with ClickUp.
      II. Troubleshoot issues and escalate as needed.

    III. Record Keeping and Process Improvement
    1. I. Maintain accurate customer records.
      II. Suggest process improvements based on customer feedback and support interactions.

Requirements
  • Proven experience in customer service with GoHighLevel and ClickUp.
  • Exceptional communication, organization, and problem-solving skills.
  • Ability to work ONSITE ONLY.


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