Employee Experience Manager

hace 5 días

Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

About the Role:

This role is responsible for providing support to our growing team and contributing to a strong company culture at Telecom Brun Dominicana. The successful candidate will have experience working in HR, preferably within the technology or call center industry.

Key Responsibilities:

  • Employee Relations: Resolve employee relations issues, handle employee inquiries, and conduct investigations. Advise managers on performance management, disciplinary actions, and conflict resolution.
  • Recruitment & Onboarding: Manage the recruitment cycle for various roles within the company. Develop and implement engaging onboarding programs for new hires, ensuring a smooth transition into Telecom Networks.
  • Benefits Administration: Administer employee benefits programs, including health insurance, retirement plans, leave policies, and other perks. Ensure compliance with relevant regulations and communicate benefits information effectively to employees.
  • HRIS Management: Maintain and update the Human Resources Information System (HRIS). Generate reports, analyze HR data, and identify trends to improve HR processes.
  • Compliance: Ensure compliance with all applicable labor laws and regulations. Develop and update HR policies and procedures to reflect best practices and legal requirements within the telecommunications industry.
  • Performance Management: Support the performance management process, including performance reviews, goal setting, and development plans. Work with managers to provide constructive feedback and identify opportunities for employee growth.
  • Training & Development: Identify training needs and coordinate training programs for employees, focusing on skills development relevant to the telecommunications sector.
  • HR Projects: Participate in various HR projects, such as compensation analysis, employee engagement initiatives, diversity and inclusion programs, and organizational development projects. Contribute to the overall strategic goals of the HR department.

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