
Customer Service Team Manager
hace 6 días
VoiceTeam, committed to delivering trustworthy and innovative services, fosters employee well-being and dedicates itself to client satisfaction, employee growth, sustainability, and community development. Guided by core values such as engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice.
Job Overview
The Operations Supervisor is responsible for overseeing daily operations, ensuring performance targets are met, and maintaining high service quality. This role involves supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a productive work environment. The ideal candidate should have strong leadership skills, a problem-solving mindset, and a customer-focused approach.
Responsibilities:
- Supervise and motivate a team of sales representatives to meet and exceed sales goals.
- Monitor key sales metrics, including conversion rates, revenue growth, and client acquisition.
- Collaborate with WFM to ensure adequate staffing levels and schedule adherence.
- Ensure exceptional customer service throughout the sales process.
- Enforce compliance with quality standards and sales ethics to maintain company reputation.
- Work closely with QA and Training teams to enhance sales techniques and service quality.
- Act as a liaison between sales, marketing, and operations to align strategies and drive results.
Requirements:
- Bachelor's degree in Business Administration or a related field.
- Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
- At least 1 year in a leadership role (Sales Supervisor, Team Lead, Trainer, QA, or similar).
- Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with sales analytics, forecasting, and pipeline management.
- English: Minimum B2 level (C1 preferred). Spanish: Strong verbal and written communication skills.
- Strong ability to motivate and inspire a high-performing sales team.
- Excellent negotiation and persuasion skills.
- Ability to work under pressure in a target-driven environment.
-
Performance Improvement Supervisor
hace 6 días
San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completoRole DescriptionAs an Operations Supervisor at VoiceTeam, you will oversee daily operations, ensuring performance targets are met and maintaining high service quality. You will supervise a team of customer service and technical support representatives, driving operational efficiency and fostering a positive work environment. We seek a leader with strong...
-
Sales Supervisor in San Francisco de Macorís
hace 7 días
San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completoAbout us: VoiceTeam, We CARE We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...
-
Sales Operations Lead
hace 6 días
San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completoAbout VoiceTeam Call SRLVoiceTeam, a dedicated provider of outsourced services, prioritizes trust and innovation while fostering employee well-being. Our commitment encompasses client satisfaction, employee growth and well-being, sustainability, and community development. Guided by core values such as engagement, integrity, excellence, adaptability, and...
-
Sales Operations Supervisor
hace 1 semana
San Francisco de Macorís, Duarte, República Dominicana VoiceTeam A tiempo completoThe Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes. The ideal candidate is a results-driven leader with excellent...
-
Customer Service Representative in San Francisco de Macoris
hace 2 semanas
San Francisco de Macoris, República Dominicana VoiceTeam A tiempo completoAbout Us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...
-
Customer Service Manager
hace 6 días
Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completoCompany OverviewVoiceTeam Call SRL believes in fostering a 'We Care' culture where employees feel valued and supported. We offer a dynamic work environment that promotes professional development, innovation, and collaboration.This is the perfect opportunity for a leader who has a passion for operations, customer service, and delivering excellent results. As...
-
Customer Experience Manager
hace 3 semanas
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart Solutions A tiempo completo $285 por horaWe are seeking a highly skilled Customer Experience Manager to join our team as a GoHighLevel and ClickUp Expert. In this role, you will be responsible for delivering exceptional customer experiences, utilizing your expertise in GoHighLevel and ClickUp to streamline processes and improve customer satisfaction.Key Responsibilities:• Provide timely and...
-
Customer Service Representatives
hace 4 días
Santiago de los Caballeros, Santiago, República Dominicana Call Center Santiago A tiempo completoAt Call Center Santiago, we are committed to providing exceptional customer service and support. Our team of professionals works tirelessly to ensure that our customers receive the best possible experience.The ideal candidate for this role will be a skilled communicator with intermediate or advanced English skills. They should be available to work from our...
-
GoHighLevel and ClickUp Specialist
hace 3 semanas
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart Solutions A tiempo completo $285 por horaWe are seeking a highly skilled GoHighLevel and ClickUp Specialist to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to customers, utilizing your expertise in GoHighLevel and ClickUp to streamline processes and improve customer satisfaction.Key Responsibilities:• Respond to...
-
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart Solutions A tiempo completo $285 por horaHire Smart Solutions is looking for a Service Excellence Professional to deliver high-quality customer support and optimize task management processes. As a key member of our team, you will leverage your expertise in GoHighLevel and ClickUp to drive exceptional customer experiences.Key Responsibilities:• Provide timely and effective responses to customer...
-
Customer Service Representative in Santiago
hace 2 semanas
Santiago de los Caballeros, República Dominicana VoiceTeam A tiempo completoAbout us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...
-
Customer Service Representative in Santiago
hace 2 semanas
Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam A tiempo completoAbout us: VoiceTeam, We CARE We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...
-
Remote Customer Support Professionals
hace 4 días
Santiago de los Caballeros, Santiago, República Dominicana Call Center Santiago A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you possess excellent communication skills and a strong ability to problem-solve? We are seeking highly motivated and experienced customer service professionals to join our team at Call Center Santiago.As a customer service representative, you will be responsible for providing top-notch...
-
Operations Team Lead
hace 6 días
Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completoJob DescriptionThe Operations Supervisor is responsible for overseeing daily operations, ensuring performance targets are met, and maintaining high service quality. This role involves supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a productive and positive work environment.Key...
-
Customer Service Agent
hace 3 días
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completoRequirements:*Customer Service Experience* Appointment Setting* French Native/Advanced* English Native/Advanced* Dominican ID/Work Permit Up To DateAplicar A:* 1 (809) 381-5690* office@hiresmartsolution.com
-
Customer Service Technical Expert
hace 6 días
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo**Job Title:**We are seeking a highly skilled Customer Service Technical Expert to join our team at Hire Smart.The Customer Service Technical Expert will be responsible for providing technical support to our customers, including diagnosing and resolving technical issues, and developing and maintaining knowledge of new technologies and trends.Key...
-
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart Solutions A tiempo completo $285 por horaWe are seeking a highly skilled Customer Service Representative to provide exceptional support and ensure seamless task coordination. The ideal candidate will have experience in GoHighLevel and ClickUp, with excellent communication, organization, and problem-solving skills.Responsibilities:• Respond to customer inquiries via various channels.• Utilize...
-
Customer Service Agent
hace 4 semanas
Santiago de los Caballeor, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo• Manage calls, inbound emails and customer service inquiries (product related questions, service and general concerns). • Generate sales leads that translate into new customers. • Identify and assess customer needs to achieve customer satisfaction. • Provide accurate, valid and complete information using the correct methods and tools and resolve...
-
Customer Support Professional
hace 3 días
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completoJob Description:At Hire Smart, we are seeking a highly skilled Customer Service Agent to join our team. As a representative of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Provide world-class customer service through multiple communication channels, including phone, email,...
-
Customer service agents
hace 4 días
Santiago de los Caballeros, Santiago, República Dominicana Call Center Santiago A tiempo completoWe are looking for agents for customer service and assistance by call with intermediate or advanced English skills, preferably residing in Santiago de los Caballeros or nearby areas, availability to work from the Site for the first 3 months, then if interested apply to work from home.if you are interested, please send an email in English and pdf format to...
-
Customer service agents
hace 4 días
Santiago de los Caballeros, Santiago, República Dominicana Call Center Santiago A tiempo completoWe are looking for agents for customer service and assistance by call with intermediate or advanced English skills, preferably residing in Santiago de los Caballeros or nearby areas, availability to work from the Site for the first 3 months, then if interested apply to work from home.if you are interested, please send an email in English and pdf format to...
-
Customer Service Representatives
hace 3 días
Santiago de los Caballeros, Santiago, República Dominicana Call Center Santiago A tiempo completoAt Call Center Santiago, we are seeking experienced professionals to fill the role of Customer Service Representatives. We require candidates with intermediate or advanced English skills, as they will be interacting with clients over the phone. This position is ideal for individuals who possess excellent communication and problem-solving skills.The selected...
-
Customer Service Representative with QuickBooks Experience
hace 3 semanas
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart Solutions A tiempo completo $285 por horaOur TeamWe are looking for a highly skilled and detail-oriented Bilingual Bookkeeping Agent to join our team at Hire Smart Solutions.The ideal candidate will possess expertise in QuickBooks and accounting software, as well as strong communication and problem-solving skills. Your ability to handle multiple tasks and meet deadlines will be crucial in this...
-
Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completoJob Description:We are looking for a skilled Customer Service Agent with experience in GoHighLevel and ClickUp to provide exceptional support and ensure smooth task coordination.Responsibilities:Respond to customer inquiries via email, chat, and phone.Use GoHighLevel to manage customer relationships and workflows.Collaborate and track tasks efficiently with...