Sales Operations Lead

hace 7 días

San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completo
About VoiceTeam Call SRL

VoiceTeam, a dedicated provider of outsourced services, prioritizes trust and innovation while fostering employee well-being. Our commitment encompasses client satisfaction, employee growth and well-being, sustainability, and community development. Guided by core values such as engagement, integrity, excellence, adaptability, and teamwork, we strive to be the global partner of choice.

Job Summary

The Operations Supervisor plays a crucial role in overseeing daily operations, ensuring performance targets are met, and maintaining high service quality. This position involves supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a productive work environment. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and a customer-focused approach.

Key Responsibilities:
  • Team Supervision & Performance Management: Motivate a team of sales representatives to meet and exceed sales goals.
  • Monitor key sales metrics, including conversion rates, revenue growth, and client acquisition.
  • Collaborate with Workforce Management (WFM) to ensure adequate staffing levels and schedule adherence.
  • Ensure exceptional customer service throughout the sales process.
  • Enforce compliance with quality standards and sales ethics to maintain company reputation.
  • Work closely with QA and Training teams to enhance sales techniques and service quality.
  • Act as a liaison between sales, marketing, and operations to align strategies and drive results.

Qualifications & Requirements:
  • Bachelor's Degree in Business Administration or a related field.
  • Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
  • At least 1 year in a leadership role (Sales Supervisor, Team Lead, Trainer, QA, or similar).
  • Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint).
  • Familiarity with sales analytics, forecasting, and pipeline management.
  • English: Minimum B2 level (C1 preferred). Spanish: Strong verbal and written communication skills.
  • Strong ability to motivate and inspire a high-performing sales team.
  • Excellent negotiation and persuasion skills.
  • Ability to work under pressure in a target-driven environment.

Compensation & Benefits:
  • Performance Incentives: Monthly bonuses based on sales performance and KPIs.
  • Comprehensive Benefits Package:
    • Meal allowance.
    • Childcare subsidy.
    • Fully paid supplementary insurance.
    • Full psychological assistance on-site.
    • Annual bonus based on company performance.
    • Access to a cooperative savings plan.

  • Sales Operations Supervisor

    hace 1 semana

    San Francisco de Macorís, Duarte, República Dominicana VoiceTeam A tiempo completo

    The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes. The ideal candidate is a results-driven leader with excellent...

  • Sales Supervisor in San Francisco de Macorís

    hace 7 días

    San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completo

    About us: VoiceTeam, We CARE We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...

  • Performance Improvement Supervisor

    hace 6 días

    San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completo

    Role DescriptionAs an Operations Supervisor at VoiceTeam, you will oversee daily operations, ensuring performance targets are met and maintaining high service quality. You will supervise a team of customer service and technical support representatives, driving operational efficiency and fostering a positive work environment. We seek a leader with strong...

  • Customer Service Team Manager

    hace 6 días

    San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completo

    About UsVoiceTeam, committed to delivering trustworthy and innovative services, fosters employee well-being and dedicates itself to client satisfaction, employee growth, sustainability, and community development. Guided by core values such as engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice. Job...

  • Sales Operations Supervisor

    hace 3 semanas

    San Francisco de Macoris, República Dominicana VoiceTeam A tiempo completo

    The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes. The ideal candidate is a results-driven leader with excellent...

  • Operations Team Lead

    hace 7 días

    Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    Job DescriptionThe Operations Supervisor is responsible for overseeing daily operations, ensuring performance targets are met, and maintaining high service quality. This role involves supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a productive and positive work environment.Key...

  • Sales Agent

    hace 6 días

    Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    We are Hiring an experience Cold caller / sales agent with a C1 English level to join our team.skills and qualifications;Fluent English Communications Skills -Both verbal and written.Experience in cold calling , lead generation or telemarketing.Excellent persuasion and negotiation skills.Strong attention to detail.Ability to handle rejections, professionally...

  • Operations Supervisor in Santiago

    hace 7 días

    Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    At VoiceTeam, we believe in fostering a "We Care" culture where employees feel valued and supported. We offer a dynamic work environment that promotes professional development, innovation, and collaboration. If you have a passion for leadership, operations, and delivering excellent customer service, this is the perfect opportunity to grow with us.Position...

  • Santiago Operations Coordinator

    hace 6 días

    Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    About UsVoiceTeam Call SRL offers a comprehensive benefits package that includes competitive salary, monthly bonuses based on team performance, and a range of perks such as meal allowance, childcare subsidy, and full psychological assistance. We are committed to providing a positive work environment that fosters innovation, collaboration, and professional...

  • Customer Service Manager

    hace 6 días

    Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    Company OverviewVoiceTeam Call SRL believes in fostering a 'We Care' culture where employees feel valued and supported. We offer a dynamic work environment that promotes professional development, innovation, and collaboration.This is the perfect opportunity for a leader who has a passion for operations, customer service, and delivering excellent results. As...

  • Senior Salesforce Developer

    hace 3 semanas

    Santiago de los Caballeros, República Dominicana VoiceTeam A tiempo completo

    About Us: At VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to client satisfaction, employee growth and well-being, sustainability, and community development. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork. We aim to...

  • Senior Salesforce Developer

    hace 2 semanas

    Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    Senior Salesforce DeveloperAbout Us: At VoiceTeam, We CARE We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to client satisfaction, employee growth and well-being, sustainability, and community development. Guided by our core values engagement, integrity, excellence,...