Customer Service Representative

hace 5 días


Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

Company Overview

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Siscon Sistemas de Construcciones SRL is a dynamic organization dedicated to delivering exceptional customer service. We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team.

Job Summary

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This is an excellent opportunity for a motivated individual to provide top-notch customer support, drive sales growth, and contribute to the success of our organization.

Key Responsibilities

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* Manage inbound calls, emails, and customer inquiries in a professional and courteous manner.* Identify and assess customer needs to achieve customer satisfaction.* Provide accurate information using the correct methods and tools and resolve doubts.* Address customer complaints, provide solutions, and follow up to ensure resolution.* Process customer orders and file documents.* Follow communication procedures, guidelines, and policies for order processing.*

Requirements

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* University student or equivalent experience.* Advanced English language skills (native speaker).* Proficiency in office software (Outlook, Excel, Word, etc.).* 1 or more years of experience.* Residency in Santiago, Dominican Republic (required).* Orderly and responsible individual with excellent communication skills.* Proactive and able to take control of decisions.* Must be available to work occasional holidays and weekends.*

Labor Conditions

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* Indefinite / Permanent Contract.* Immediate hire.* Great work environment.* Full-time position with a competitive schedule (Monday-Friday).* Competitive salary + incentives.* Benefits by law.



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