Empleos: responsable service desk

We are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards, SLAs, and documentation expectations. The ideal candidate has strong analytical skills and experience using reporting tools...

We are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards, SLAs, and documentation expectations. The ideal candidate has strong analytical skills and experience using reporting tools...

We are seeking a Service Desk Quality Analyst to evaluate ticket handling quality, ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review, proper documentation, reassignment when needed, trend identification and end of day reporting. Ideal for detail oriented, analytical...

We are seeking a Service Desk Quality Analyst to evaluate ticket handling quality, ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review, proper documentation, reassignment when needed, trend identification and end of day reporting. Ideal for detail oriented, analytical...

Brindar soporte técnico de primer nivel, asegurando el cumplimiento de SLA, KPIs y procesos internos, gestionando la mesa de ayuda y ofreciendo una excelente experiencia de servicio a nuestros clientes internos y externos.Funciones:Atención de llamadas y registro de tickets.Soporte remoto a usuarios (N1).Monitoreo de servicios y ambientes Cloud.Gestión y...

Brindar soporte técnico de primer nivel, asegurando el cumplimiento de SLA, KPIs y procesos internos, gestionando la mesa de ayuda y ofreciendo una excelente experiencia de servicio a nuestros clientes internos y externos.Funciones:Atención de llamadas y registro de tickets.Soporte remoto a usuarios (N1).Monitoreo de servicios y ambientes Cloud.Gestión y...

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

Minimum 1 year of Hotel Front Desk Agent experience is requiredThis is Part Time REMOTE Position, with schedule 9 am- 10pm EST/ FLORIDA TIME 3 Days A WEEK. Weekends and Holidays Included.Job Responsibilities:Answer multiple phone lines in a courteous and professional mannerData entryAssist with other administrative duties as neededRequirements:Minimum 1 year...

Minimum 1 year of Hotel Front Desk Agent experience is requiredThis is Part Time REMOTE Position, with schedule 9 am- 10pm EST/ FLORIDA TIME 3 Days A WEEK. Weekends and Holidays Included.Job Responsibilities:Answer multiple phone lines in a courteous and professional mannerData entryAssist with other administrative duties as neededRequirements:Minimum 1 year...

Service Desk AnalystSantiago, Dominican Republic (Onsite)Full-TimeJPC SummaryAccountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.Essential Duties And ResponsibilitiesThe essential duties and responsibilities can include the following. However, other...

Service Desk Analyst Santiago, Dominican Republic (Onsite) Full-TimeJPC Summary:Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.Essential Duties and Responsibilities: The essential duties and responsibilities can include the following. However,...

Service Desk Analyst Santiago, Dominican Republic (Onsite) Full-TimeJPC Summary:Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.Essential Duties and Responsibilities: The essential duties and responsibilities can include the following. However,...

Service Desk AnalystSantiago, Dominican Republic (Onsite)Full-TimeJPC Summary:Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.Essential Duties and Responsibilities:The essential duties and responsibilities can include the following. However,...

Service Desk AnalystSantiago, Dominican Republic (Onsite)Full-TimeJPC Summary:Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.Essential Duties and Responsibilities:The essential duties and responsibilities can include the following. However,...

Minimum 1 year ofHotel Front Desk Agentexperience is requiredThis is Part Time REMOTE Position, with schedule 9 am- 10pm EST/ FLORIDA TIME 3 Days A WEEK. Weekends and Holidays Included.Job Responsibilities:Answer multiple phone lines in a courteous and professional mannerData entryAssist with other administrative duties as neededRequirements:Minimum 1 year...

Minimum 1 year ofHotel Front Desk Agentexperience is requiredThis is Part Time REMOTE Position, with schedule 9 am- 10pm EST/ FLORIDA TIME 3 Days A WEEK. Weekends and Holidays Included.Job Responsibilities:Answer multiple phone lines in a courteous and professional mannerData entryAssist with other administrative duties as neededRequirements:Minimum 1 year...

HomeCareersAbout UsApply NowIT Help DeskITSantiago, Dominican RepublicOn-SiteApply NowJob DescriptionThe IT Help Desk provides first-line technical support to ensure uninterrupted daily operations. This role is responsible for handling user requests, resolving common technical issues, and escalating incidents according to defined procedures and SLAs. The...

HomeCareersAbout UsApply NowIT Help DeskITSantiago, Dominican RepublicOn-SiteApply NowJob DescriptionThe IT Help Desk provides first-line technical support to ensure uninterrupted daily operations. This role is responsible for handling user requests, resolving common technical issues, and escalating incidents according to defined procedures and SLAs. The...

Company DescriptionARS ABEL GONZÁLEZ has over 30 years of experience delivering high-quality and efficient healthcare services in the Dominican Republic. Backed by the esteemed Abel González medical family, the organization has become a trusted institution in the healthcare industry. With a strong commitment to excellence, ARS ABEL GONZÁLEZ provides...