Service Desk Quality Analyst
hace 5 días
Requirements
• Experience working with Service Desk or IT Support environments
• Strong attention to detail and ability to identify process gaps or inconsistencies
• Understanding of ticketing systems such as Jira, ServiceNow, Zendesk or similar
• Ability to read, track and evaluate ticket quality and SLA compliance
• Good written communication skills for ticket review and end of day reporting
• Analytical mindset with the ability to recognize patterns and trends
• Strong sense of ownership, accountability and follow through
• Ability to work independently and manage daily deliverables
Preferred Skills
• Experience with IT ticketing systems (Freshdesk, Zendesk, ServiceNow, etc.)
• Knowledge of Active Directory and basic user account management
• Entry level IT certifications such as CompTIA A plus
• Understanding of computer hardware, networking fundamentals and remote support tools
Benefits
Competitive Salary Packages
Paid Sick Days
Continuous Training and Growth
Performance based Incentives
Private Health Insurance
Christmas Bonus
Supportive culture that values employee well being
Passion meets purpose and every day feels like a win.
Show more Show less
-
Service Desk Ticket QA Analyst
hace 5 días
Santo Domingo, Nacional, República Dominicana Black Birch Group A tiempo completoWe are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards, SLAs, and documentation expectations. The ideal candidate has strong analytical skills and experience using reporting tools...
-
Service Desk Ticket QA Analyst
hace 5 días
Santo Domingo, Nacional, República Dominicana Black Birch Group A tiempo completoWe are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards, SLAs, and documentation expectations. The ideal candidate has strong analytical skills and experience using reporting tools...
-
Quality Analyst
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Advensus A tiempo completoThe Quality Analyst is responsible for monitoring and evaluating agent performance, providing coaching, and supporting program quality assurance standards to drive continuous improvement.Responsibilities· Audit daily customer interactions (calls, emails, chats) for quality and compliance.· Provide constructive coaching and feedback to agents and...
-
Quality Analyst
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Advensus A tiempo completoThe Quality Analyst is responsible for monitoring and evaluating agent performance, providing coaching, and supporting program quality assurance standards to drive continuous improvement.Responsibilities· Audit daily customer interactions (calls, emails, chats) for quality and compliance.· Provide constructive coaching and feedback to agents and...
-
Mgr-Front Desk
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Careers at Marriott A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
-
Mgr-Front Desk
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Careers at Marriott A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
-
Service Desk República Dominicana
hace 2 semanas
Santo Domingo, Nacional, República Dominicana GRUPODIT A tiempo completoBrindar soporte técnico de primer nivel, asegurando el cumplimiento de SLA, KPIs y procesos internos, gestionando la mesa de ayuda y ofreciendo una excelente experiencia de servicio a nuestros clientes internos y externos.Funciones:Atención de llamadas y registro de tickets.Soporte remoto a usuarios (N1).Monitoreo de servicios y ambientes Cloud.Gestión y...
-
Service Desk República Dominicana
hace 2 semanas
Santo Domingo, Nacional, República Dominicana GRUPODIT A tiempo completoBrindar soporte técnico de primer nivel, asegurando el cumplimiento de SLA, KPIs y procesos internos, gestionando la mesa de ayuda y ofreciendo una excelente experiencia de servicio a nuestros clientes internos y externos.Funciones:Atención de llamadas y registro de tickets.Soporte remoto a usuarios (N1).Monitoreo de servicios y ambientes Cloud.Gestión y...
-
Help Desk Specialist
hace 5 días
Santo Domingo, Nacional, República Dominicana ARS ABEL GONZALEZ A tiempo completoCompany DescriptionARS ABEL GONZÁLEZ has over 30 years of experience delivering high-quality and efficient healthcare services in the Dominican Republic. Backed by the esteemed Abel González medical family, the organization has become a trusted institution in the healthcare industry. With a strong commitment to excellence, ARS ABEL GONZÁLEZ provides...
-
Help Desk Specialist
hace 5 días
Santo Domingo, Nacional, República Dominicana ARS ABEL GONZALEZ A tiempo completoCompany DescriptionARS ABEL GONZÁLEZ has over 30 years of experience delivering high-quality and efficient healthcare services in the Dominican Republic. Backed by the esteemed Abel González medical family, the organization has become a trusted institution in the healthcare industry. With a strong commitment to excellence, ARS ABEL GONZÁLEZ provides...
