Customer Success Specialist
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Location:
Santo Domingo Este, Dominican Republic At BMA Group , we are currently seeking a Customer Success Specialist for one of our clients. We are looking for an organized, proactive, and customer-oriented professional with experience in corporate customer service, service coordination, and commercial and operational support.
Key Responsibilities
- Manage relationships with local and international clients.
- Coordinate services and ensure timely follow-up on client agreements.
- Provide administrative and commercial support.
- Maintain accurate customer records and activities in the CRM system.
- Monitor documentation and logistics-related processes.
- Collaborate with internal teams to ensure successful service delivery.
- Contribute to customer satisfaction and retention.
Requirements:
- Bachelor's degree or final-year student in Business Administration, Marketing, International Business, or a related field.
- 1–3 years of experience in Customer Service, Customer Success, Administrative Coordination, Logistics, or Account Management.
- Advanced/Fluent English, both written and spoken (required).
- Proficiency in CRM systems and Microsoft Office.
- Experience working with corporate clients.
- Knowledge of import and export processes (preferred).
- Strong communication, organizational, and follow-up skills. Interested in this opportunity? Apply directly to the position or send your updated resume to casanchez@bmapr.com Feel free to share this opportunity with someone who might be a great fit #Hiring #CustomerSuccess #CustomerService #SantoDomingoEste #JobsDR #BMAGroup #CareerOpportunity
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