Contact Center Coordinator

• LJAdmin
• September 6, 2024 Overview: We are seeking a Motivated Site Coordinator to manage the daily operations at our Dominican Republic office. The Site Coordinator will ensure that the office environment is well-maintained, team needs are met, and operations run efficiently. This individual will work closely with HR, supervisors, and the executive team to ensure smooth day-to-day operations and help maintain a productive, supportive, and organized workplace.

About Us
Consulting Business Innovation (CBI) is a global leader in business process outsourcing (BPO), call center, and contact center services. We are committed to delivering exceptional service to our clients across various industries. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative. Qualifications
• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in call center management, with a proven track record of operational success.
• Bilingual in English and Spanish (required).
• Strong leadership and people management skills, with the ability to motivate and lead a growing team.
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Familiarity with tools like HubSpot, Zoho People, Salesforce, Slack, and Avaya (preferred). Responsibilities
• Operations Management
• Oversee the daily operations of the Dominican Republic office to ensure efficiency and organization.
• Coordinate with HR and payroll teams to manage attendance, Agent schedules, and ensure compliance with company policies.
• Ensure all office equipment (phones, computers, etc.) is functioning and coordinate any necessary repairs or upgrades.
• Facilitate onboarding of new employees and assist in the orientation process.
• Act as the main point of contact for employee concerns and office needs.
• Support to Teams:
• Provide Operational support to teams to ensure they have the resources needed to succeed.
• Collaborate with team leaders and supervisors to maintain a productive work environment and meet service goals.
• Manage logistics related to employee workstations, technology, and other office supplies.
• Facilities Management:
• Ensure the office is clean, safe, and equipped with the necessary tools for employees to perform their tasks.
• Coordinate with third-party vendors for cleaning, security, and maintenance services as needed.
• Ensure the office is in compliance with local health and safety regulations.
• Administrative Duties:
• Manage inventory of office supplies and equipment, placing orders when necessary.
• Assist the HR department in coordinating team-building activities and office events.
• Ensure proper documentation and filing of employee attendance records, office supplies inventory, and equipment.
• Communication:
• Serve as a liaison between the Dominican Republic office and the executive management in the USA
• Report regularly to upper management on office performance and highlight any areas requiring attention.
• Coordinate internal communication, ensuring employees are informed of any changes or important announcements. Benefits
• Health care insurance.
• Opportunities for growth and advancement within the company.
• Professional development courses.

Job Type
Full-Time Schedule
• 8-hour shift
• Monday to Friday Work

Location:
Puerto Plata, Dominican Republic (Starting remotely, must be available for onsite shifts in the future) Life at Consulting Business Innovation (CBI): At Consulting Business Innovation, we’re all about changing the work experience for the better. Working with us is unlike anywhere else. Here’s what makes our vibe so special:
• Wellness Program: At Consulting Business Innovation (CBI), we care about mental health and its impact. That’s why we have in-house clinical psychologists to support and care for our people. Job Category: Contact Center Management

Job Type
Hybrid Job

Location:
Dominican Republic Apply for this position Full Name
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