Service Manager
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About You and the Role
As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.
What You’ll Be Doing
- Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
- Manage operational efficiency in New Accounts, Accounting, and Investment sections
- Support marketing efforts by cross-selling bank products and services
- Ensure staff members understand product offerings to meet client needs and achieve branch targets
- Coordinate with support units and other branches to maintain compliance with bank standards
What Success Looks Like
- Smooth and efficient branch operations with zero compliance issues
- High staff engagement and understanding of products and services
- Achievement of branch targets in customer satisfaction, revenue, and operational metrics
- Strong collaboration across teams and adherence to bank policies
Qualifications We Value
- Bachelor’s/College Degree holder
- 3–4 years in branch banking operations
- Strong persuasion and marketing skills
- Service Quality Management expertise
- Excellent interpersonal and leadership abilities
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
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