Recruitment and Selection Manager

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its strong focus on innovation. TP Group designs intelligent, future-proof solutions that help organizations enhance customer experiences and operational efficiency. Team members join a forward-looking company that values adaptability, technology, and human-centered service. Role Description The Recruitment and Selection Manager is a full-time, on-site role based in Santo Domingo. This position is responsible for supervise day-to-day management of a designated city team for the achievement of internal department’s metrics as well as keeping internal and external client satisfaction regarding the agent Recruitment & Selection process. The role entails partnering with business leaders to understand talent requirements, ensuring a positive candidate experience, and maintaining alignment with company policies and local labor regulations. The manager will also support onboarding activities, implement process improvements, and collaborate with training teams to ensure smooth integration of new hires. Primary Functions
• Supervise the Recruitment an selection process, from the candidate’s recruitment up to their product training start date.
• Control the achievement of all department KPIs such as but not limited to: FIR, CPH, NHP, Sourcing, Recruitment, E-Sat and New Hire Success.
• Launch recruitment & selection process for a hiring requirement per ‘Employment Requisition Form or “ERF” received, as per BEST process.
• Control execution of BEST R&S program.
• Negotiate with the department of Planning and WFM to determine hiring capacity and seasonality.
• Implement the necessary improvement actions for department’s KPIs.
• Propose and execute yearly department local budget.
• Report monthly results report to Director or Senior Manager.
• Supervises correct functioning and use of R&S Systems.
• In the absence of a Recruiting Coordinator, the Manager will perform this role.
• Achieve BEST R&S process certification. Qualifications
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent practical experience.
• 1 – 2 years’ experience in administration, human resources, call center management, performance management and/or recruitment and selection.
• Ability to adapt into multicultural environments.
• Ability to make decisions. Using judgment & intuition in high pressured situation.
• Strong recruiting and hiring skills, including experience managing full-cycle recruitment processes.
• Solid analytical skills to interpret recruitment data, track key performance indicators, and make evidence-based decisions.
• Customer service orientation with the ability to provide a positive experience for candidates and internal stakeholders.
• Should be able to handle load & deadline related pressures.
• Highly proficient in MS Office Tools and applications.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and levels.
• Strong organizational and time-management skills, with attention to detail and the ability to handle multiple priorities.
• Knowledge of local employment laws and regulations in Santo Domingo and the Dominican Republic. Competencies / Technical & Specific

Skills:
• English and Spanish fluency (speaking, reading, writing).
• Microsoft Office, including word, excel, and power point.
• Demonstrated leadership managing people.
• Experience working in a team-oriented, collaborative environment.
• Strategic, operational and management skills.
• Excellent communication, leadership, problem solving and analytical skills.
• Time Management
• Planning & Scheduling
• Excellent interpersonal skills.
• Results focused.
• Team Player.
• Emotional intelligence.
• Critical thinking.

What we offer
• Competitive compensation and benefits package.
• Dynamic and collaborative work environment.
• Opportunities for professional development and career growth.