Level 1 Technical Service Desk Support
hace 3 días
English required (native or bilingual)We're looking for an entry level IT Support Technician with excellent English communication who's ready to start or grow their career in IT. You'll provide first level technical support and work closely with international teams in a fast paced, tech driven environment. What You'll Do Provide first level IT support for hardware, software, and network issues Help users with password resets, software installs, and updates Set up and support laptops, desktops, printers, and mobile devices Support users in person and remotely (chat, email, remote tools) Track IT equipment, software, and licenses Document support tickets and solutions Escalate complex issues when needed Follow IT security and data protection policiesRequirements Technical Skills Windows 10 and 11 and basic macOS support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking (IP, DNS, DHCP) Active Directory basics (users and password resets) Remote tools (TeamViewer, AnyDesk, RDP) Ticketing systems like Zendesk or Freshdesk Support for printers and peripherals Requirements0 to 2 years of IT support or help desk experienceTechnical degree, certification, or equivalent experienceStrong communication and problem solving skillsCustomer focused and team orientedEnglish fluency is required Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well being Passion meets purpose and every day feels like a win.
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Technical Support Specialist Tier 1
hace 2 semanas
Santo Domingo, Santo Domingo Este, , Dominican Republic Black Birch Technology Group A tiempo completoWe are seeking a motivated and detail -oriented IT Service Desk Analyst to join our team in Santo Domingo. You will be the first point of contact for technical support, handling common IT issues and escalating complex cases. This role is ideal for candidates with early IT support experience who want to continue growing. English fluency (native or bilingual)...
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Technical Support Specialist Tier 1
hace 2 semanas
Santo Domingo, Santo Domingo Este, , Dominican Republic Black Birch Technology Group A tiempo completoWe are seeking a motivated and detail -oriented IT Service Desk Analyst to join our team in Santo Domingo. You will be the first point of contact for technical support, handling common IT issues and escalating complex cases. This role is ideal for candidates with early IT support experience who want to continue growing. English fluency (native or bilingual)...
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Service Desk Quality Analyst
hace 2 semanas
Santo Domingo, Distrito Nacional (Santo Domingo), , Dominican Republic Black Birch Technology Group A tiempo completoWe are seeking a Service Desk Quality Analyst to evaluate ticket handling quality, ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review, proper documentation, reassignment when needed, trend identification and end of day reporting. Ideal for detail oriented, analytical...
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Service Desk Quality Analyst
hace 2 semanas
Santo Domingo, Distrito Nacional (Santo Domingo), , Dominican Republic Black Birch Technology Group A tiempo completoWe are seeking a Service Desk Quality Analyst to evaluate ticket handling quality, ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review, proper documentation, reassignment when needed, trend identification and end of day reporting. Ideal for detail oriented, analytical...
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Bilingual Help Desk Engineer
hace 2 semanas
Santiago, , Dominican Republic HRFH A tiempo completoAre you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We're looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.As a Level 1 IT Specialist, you'll play a key role in helping...
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Bilingual Help Desk Engineer
hace 2 semanas
Santiago, , Dominican Republic HRFH A tiempo completoAre you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We're looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.As a Level 1 IT Specialist, you'll play a key role in helping...
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Technical Support Team Lead
hace 1 semana
Santo Domingo, Nacional, República Dominicana Ualett A tiempo completoAt Ualett, we are looking for a Technical Support Team Lead to lead, mentor, and oversee the technical support team, ensuring efficient, timely, and high-quality service aligned with company standards.Key Responsibilities:Lead and supervise the daily operations of the Technical Support team.Ensure compliance with SLAs, performance metrics, and service...
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Technical Support Team Lead
hace 1 semana
Santo Domingo, Nacional, República Dominicana Ualett A tiempo completoAt Ualett, we are looking for a Technical Support Team Lead to lead, mentor, and oversee the technical support team, ensuring efficient, timely, and high-quality service aligned with company standards.Key Responsibilities:Lead and supervise the daily operations of the Technical Support team.Ensure compliance with SLAs, performance metrics, and service...
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Tech Support Agent
hace 7 días
Santo Domingo, Nacional, República Dominicana Hire Horatio CX A tiempo completoPosition Overview:In this role, you will be the primary point of contact, providing technical support to clients. Your focus will be on diagnosing and resolving complex technical issues to ensure client systems maintain optimal performance and reliability. You will also be responsible for proper documentation of all support...
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Tech Support Agent
hace 3 días
Santo Domingo, Nacional, República Dominicana Hire Horatio CX A tiempo completoPosition Overview:In this role, you will be the primary point of contact, providing technical support to clients. Your focus will be on diagnosing and resolving complex technical issues to ensure client systems maintain optimal performance and reliability. You will also be responsible for proper documentation of all support...
