Technical Support Specialist Tier 1
hace 3 días
We are seeking a motivated and detail -oriented IT Service Desk Analyst to join our team in Santo Domingo. You will be the first point of contact for technical support, handling common IT issues and escalating complex cases. This role is ideal for candidates with early IT support experience who want to continue growing. English fluency (native or bilingual) is required due to work with international teams.KeyResponsibilities: Provide first -level technical support via phone, email, and ticketing tools Log and track incidents and service requests in ITSM systems Troubleshoot OS, hardware, software, and basic network issues Escalate unresolved problems to higher -level teams Assist with user account management (password resets, access permissions) Provide clear user guidance and contribute to documentation Support workstation setup, installations, and peripherals Maintain knowledge base content Follow company SOPs, IT policies, and security standards Requirements Strong communication and interpersonal skills. Ability to learn quickly and adapt to new technologies. Excellent problem -solving, multitasking, and time management abilities. Detail -oriented with strong documentation practices. Professional under pressure and customer service–oriented.Technical Skills Required: Familiarity with Windows 10/11 and basic macOS support. Proficiency with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint). Understanding of networking fundamentals (IP addressing, DNS, DHCP). Knowledge of Active Directory basics (account creation, password resets). Hands -on experience with remote desktop tools (TeamViewer, AnyDesk, RDP). Exposure to ticketing systems (ConnectWise, Zendesk, Freshdesk, etc.). Ability to support peripherals (printers, webcams, scanners, etc.). Preferred Tools and Applications Knowledge: Microsoft Office Suite Collaboration tools such as Zoom, Microsoft Teams Familiarity with IT asset management/documentation platforms (IT Glue,HaloITSM)Education & Certifications: High School Diploma or equivalent required Associate's Degree in IT or related field preferred IT certifications such as CompTIA A+, ITIL Foundation, or MicrosoftFundamentals are a plus Strong customer service focus with a patient, helpful attitude Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well beingPassion meets purpose and every day feels like a win.
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Technical Support Specialist
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completoThe Information Technology Specialist will play a crucial role in managing and supporting our IT infrastructure. This position requires a proactive approach to problem-solving and a strong focus on customer service.ResponsibilitiesManage and maintain IT systems and networks.Provide technical support to staff and clients.Implement security measures to protect...
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Technical Support Specialist
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completoThe Information Technology Specialist will play a crucial role in managing and supporting our IT infrastructure. This position requires a proactive approach to problem-solving and a strong focus on customer service.ResponsibilitiesManage and maintain IT systems and networks.Provide technical support to staff and clients.Implement security measures to protect...
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Technical Support
hace 1 semana
Santo Domingo, Nacional, República Dominicana Ualett A tiempo completoTechnical SupportWe are seeking a Technical Support Specialist with strong problem-solving skills, excellent communication abilities, and a proactive, service-oriented mindset. This role is ideal for individuals who enjoy troubleshooting technical issues, supporting internal users, and contributing to the reliability and continuity of the company's IT...
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Technical Support Specialist
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National Programme Support Officer
hace 21 horas
Santo Domingo, Dominican Republic International Organization for Migration A tiempo completoDescription Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier...
