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Accounting Officer Reconciliation
hace 2 semanas
Requisition ID:
246075
We are committed to investing in our employees and helping you continue your career at Scotiabank.
Accounting Officer Reconciliation & IE
Level 4.1
Schedule: L-V 8:30 am to 5:30 pm, Saturdays 4 upon request.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Customer Experience – Provide best-in-class customer service by:
- Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
- Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments;
- Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such;
- Prioritizing work to help deliver an elevated level of customer focus.
- Operational Effectiveness/Improvement - Foster an environment that promotes quick, flexible and timely support, while mitigating risk by:
- Efficiently completing daily activities, thus ensuring optimal fulfillment of branch support needs is being provided;
- Recognizing, and escalating to management, trends, problems and opportunities;
- Assisting in areas requiring additional support due to unplanned activities;
- Seeking information to resolve real, underlying needs of our customers/partners and assisting to correct problems to avoid future recurrences;
- Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
- Prioritizing/monitoring one's work and recommending changes to maximize the effectiveness of such;
- Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, and Privacy;
- Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
- Understanding the Business Continuity Plan and contributing to its effective execution.
- Development - Effectively support an environment of high performance by:
- Ensuring department and position accountabilities, objectives, and goals are understood;
- Participating in ongoing coaching and continuously looking for development opportunities;
- Maintaining open lines of communication with management and team;
- Contributing to an inclusive and safe work environment;
- Being accountable and striving to achieve goals and objectives that align to Scotiabank's vision/values/business strategy.
- Relationship Management - Maintain relationships with business line partners by:
- Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Qualifications
Education / Experience
− Thorough listening, oral and written communication skills
− Expert organizational and time management skills
− Thorough knowledge of Bank policies, procedures, and regulations
− Thorough knowledge of branch services, products, and processes, and/or RSC or OCS processes
− Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
− Ability to work under pressure with constant interruptions
− Must be flexible in a changing environment
Education & Accreditations
− Post-secondary education in Accounting, Finance, Business, and/or Management an asset, with a minimum of 1-year relevant experience
Location(s): Dominican Republic : Santo Domingo : Santo Domingo East
