Business Development Representative

At GBH, we don't just do tech, we live it, breathe it, and build it with purpose.

We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it's crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.

We're Geared for Impact. Built for Belonging. And always ready for what's next.

Job Description

The Business Development Representative explores new prospects to see if they'd be an ideal customer for the service you offer. The BDR has an overall knowledge of the product or service that is sold. In this role, you will be part of the ServiceDesk team. ServiceDesk takes care of the monitoring, proactive actions, and best practices, maintaining health status from a client-wide perspective. The sysadmin's primary focus is on aligning customer servers' infrastructure into the best possible scenarios, following standards and suggestions.

The Business Development Representative helps to shape the future of the business. The BDR oversees making outbound calls or sending outbound emails to leads in hopes of creating sales opportunities. Utilizing networking and other sourcing strategies, the BDR actively searches for potential prospects and qualifies them, as well as carriers over the responsibility of sales closing and handoff to the delivery teams.

You will have the opportunity to collaborate with a talented and diverse team, embrace innovative solutions, and grow professionally. We are committed to fostering a supportive and inclusive work environment where everyone can thrive.

You will be responsible for:

• Build statements of work and pre-fill standard contracts for customers.
• Interact with the technical teams to produce proposals that are aligned with customers' goals and expectations.
• Proactively develop new business aligned with the identified buyer profile.
• Follow up on leads and conduct research to identify potential prospects.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel.
• Interface with service delivery, technical, and customer success teams to ensure the kickoff of contracted services.
• Keep a constant communication with the customer to understand how we could enhance their experience/reduce friction, as well as identify opportunities for growing the account.
• Manage data for new and prospective clients within CRM, ensuring all communications are logged, information is accurate, and documents are attached.
• Handles all leads with the mindset that they are in part responsible for the customer's first impression of the company by responding in an enthusiastic, courteous, friendly, and caring manner while validating the inquiry to maximize lead monetization and conversion.
• Manages data for new and prospective customers. Ensures all communications are logged, information is accurate, and documents are attached.

Requirements

• Bachelor's Degree in Marketing, Business, or related fields.
• 2-3 years of telemarketing and/or outbound sales experience.
• 2-3 years of B2B sales experience.
• Experience with Odoo or another CRM software preferred.
• Demonstrated ability to meet and/or exceed determined sales and activity quotas.
• A proven track record of strong client relationships.
• Excellent client service skills, negotiation, proposal management, and sales closing skills.
• Excellent written and verbal communication skills.
• Superb English & Spanish Communication skills
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

Why Join GBH?

• Our Team:
  We're a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You're free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.
• Our Culture:
  A friendly, fast-paced, and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team.
• Learning & Development:
  We do our best to set the best baselines to accelerate your career.
• Benefits & Rewards:
  We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.