IT Level 2 Support Engineer for Managed Services Provider

hace 7 días

Santo Domingo, Nacional, República Dominicana Outsourcing Advantage A tiempo completo US$35,000 - US$75,000 al año

We are seeking someone with managed IT services experience working for a Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. for a flat-rate service plan and deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization's technology-induced pain points.

Requirements
  • Excellent  English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
  • 3+ Years of advanced IT support (MSP) experience
  • Proficient in PowerShell / scripting.
  • Advanced knowledge in server, firewall and networking.
  • Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
  • Must be a great communicator.
  • Organized & Consistent.
  • Team Player.
  • Process-driven individual.
Duties
  • Ability to troubleshoot complicated technical issues.
  • Research & Explore new technologies.
  • Ability to work under stress & deadline pressure.
  • Ability to communicate effectively across different individuals, departments, and external parties.
  • Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.
Benefits
  • Competitive salary.
  • Opportunity to work on diverse and exciting projects.
  • Supportive and collaborative work environment.
  • Weekly payments.
  • Weekly Incentives based on performance
  • Weekends off.
  • Hiring Bonus
  • Growth Opportunities
  • Referral Bonus
  • National holidays pay double the hourly rate
  • US Holidays Off when applicable
  • Best work environment in Santiago
  • Morning shift available.
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