IT Support Technician Tier 1

hace 3 días

Santo Domingo, Nacional, República Dominicana Black Birch Group A tiempo completo $40,000 - $45,000 al año

We are looking for a motivated and detail-oriented
IT Support Technician Tier 1
to provide technical assistance, troubleshoot issues, and help maintain hardware, software, and network systems. This entry-level position is ideal for candidates beginning their career in IT and eager to grow in a fast-paced, tech-driven environment. Because this role requires daily interaction with international teams and clients, English fluency B2- C1 is mandatory.

Responsibilities
:

  • Provide first-level IT support for hardware, software, and networking issues.
  • Install, configure, and maintain computers, laptops, printers, and mobile devices.
  • Assist with password resets, software installations, and system updates.
  • Support users via in-person, email, chat, and remote desktop tools.
  • Maintain the IT inventory of equipment, software, and licenses.
  • Document all support requests, troubleshooting steps, and resolutions.
  • Assist with network equipment and office technology maintenance.
  • Escalate advanced technical issues to senior IT staff when necessary.
  • Follow company IT policies, data protection standards, and security procedures.
  • Excellent customer service mindset with the ability to work in a team.

Qualifications
:

  • High school diploma, technical degree, or certification in IT, Computer Science, or related field.
  • 0–2 years of experience in IT support, service desk, or help desk roles.
  • Basic knowledge of Windows OS, macOS, and Microsoft 365 (Office 365).
  • Strong problem-solving and communication skills.
  • English fluency (native or bilingual level) – required.
  • 3rd party software support.
  • Basic Knowledge of Active Directory.

Required Skills
:

  • Experience using IT ticketing systems (Freshdesk, Zendesk, ServiceNow, etc.).
  • Basic knowledge of Active Directory and user account management.
  • Entry-level certifications such as CompTIA A+ or equivalent are a plus.
  • Familiarity with computer hardware, networking, and remote support tools.

Preferred Skills
:

  • Experience using IT ticketing systems (Freshdesk, Zendesk, ServiceNow, etc.).
  • Basic knowledge of Active Directory and user account management.
  • Entry-level certifications such as CompTIA A+ or equivalent are a plus.
  • Familiarity with computer hardware, networking, and remote support tools.

Pay range and compensation package
: DOP $40, $45,000.00

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