Accounts Receivable Specialist

Outsourcing Advantage is seeking a detail-oriented and customer-focused Accounts Receivable Specialist to take full ownership of billing, invoicing, collections, and associated administrative processes. You will serve as the primary point of contact for all AR matters, ensuring accurate billing, timely collections, excellent communication with customers, and legal follow-up as needed.Responsibilities:Invoicing & Billing● Issue invoices in accordance with job milestones (deposit, mid-point, completion, touch-ups) as defined by customer category (A/B/C).● Ensure signed proposals are received before issuing deposit invoices.● Coordinate with site managers and the estimates team to trigger accurate invoicing.● Manage bank billing for commercial properties (AIAs, draw schedules, etc.).Accounts Receivable Management● Monitor AR ageing and maintain an up-to-date AR dashboard (as per KPIs in the Dashboard).● Track overdue payments, flag risks, and escalate critical items (e.g., >90 days).● Ensure the company maintains a minimum account float of $100,000 at all times.● Deposit and allocate cheques/payments as received.Collections & Legal Follow-up● Establish and manage a proactive collections system, aligned with customer categorisation and payment terms.● Draft legal reminder letters and follow up professionally on unpaid balances.● Liaise with legal advisors when necessary.Customer Service● Respond promptly and professionally to customer billing queries via email and phone.● Maintain a strong service ethos – "Service Above Expectations."● Support relationship management through accurate, timely, and courteous communication.Documentation & Compliance● Ensure full documentation is maintained and accessible for every account.● Coordinate and archive billing documents, customer communications, and payment receipts.● Prepare and deliver AR reports and analysis weekly or on request.Requirements● Excellent verbal and written communication skills in English. at least at a level of C1 Advanced● Experience in Accounts Receivable, billing, or collections (minimum 2 years preferred).● Strong English verbal and written communication skills – essential for dealing with customers and internal teams.● Ability to write professional legal-style letters for collections and follow-up.● Highly organised with strong attention to detail and documentation skills.● Proficient in Microsoft Office, Google Sheets/Excel, and accounting or invoicing software.● Ability to manage time and tasks independently with minimal supervision.● Strong customer service mindset – calm, courteous, and clear communicator.Hours:9 to 5 Mon to Fri. New york USA timeBenefitsCompetitive salary.Opportunity to work on diverse and exciting projects.Supportive and collaborative work environment.Weekly payments.Weekends off.Performance BonusOver-time BonusGrowth OpportunitiesEarn bonuses for getting your friends hiredNational holidays pay double the hourly rate