Travel Customer Service Representative

hace 1 día

Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo
About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities
  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required
Qualifications & Skills
  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences
What We Offer
  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development
Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.

  • Travel Customer Service Representative

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The RolePrestige Travel Agency by Mich USA is seeking aTravel Customer Service Representative (Remote)to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...

  • Travel Customer Service Representative

    hace 2 días

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The RolePrestige Travel Agency by Mich USA is seeking aTravel Customer Service Representative (Remote)to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...

  • Travel Customer Service

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Kim Luxe Travel A tiempo completo

    We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.Key ResponsibilitiesCommunicate with clients through email, phone, and messaging...

  • Travel Customer Service

    hace 2 días

    Santiago de los Caballeros, Santiago, República Dominicana Kim Luxe Travel A tiempo completo

    We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.Key ResponsibilitiesCommunicate with clients through email, phone, and messaging...

  • Luxury Travel Consultant – Customer Experience

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The PositionPrestige Travel Agency by Mich is looking for aTravel Experience Specialist (Luxury & Leisure)to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will...

  • Luxury Travel Consultant – Customer Experience

    hace 2 días

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The PositionPrestige Travel Agency by Mich is looking for aTravel Experience Specialist (Luxury & Leisure)to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will...

  • Travel Experience Specialist

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The RolePrestige Travel Agency by Mich is seeking aLuxury Travel Consultant – Customer Experienceto support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...

  • Travel Experience Specialist

    hace 2 días

    Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completo

    About The RolePrestige Travel Agency by Mich is seeking aLuxury Travel Consultant – Customer Experienceto support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...

  • Online Travel Coordinator

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Destiny&Co Travel Agency A tiempo completo

    As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will...

  • Customer Service Rep

    hace 1 día

    Santiago de los Caballeros, Santiago, República Dominicana Jostens A tiempo completo

    Job Title:Customer Service Rep (Mascot Shop)Location: TCSantiago, R.D.Salary: RD$ 40,000 monthly + performance incentives1 Seat:09:00 AM - 06:00 PMGENERAL DESCRIPTION OR PURPOSE OF THE JOB:This role focuses on supporting schools and clients by managing Mascot Shop platform updates, following up with account maintenance and setup, and ensuring exceptional...