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Customer Service Representative
hace 4 horas
We are seeking a Customer Service Representative to support our retail department by providing professional assistance regarding online purchases and product-related inquiries.
Key Responsibilities
- Handle incoming service-related calls.
- Assist customers with product, sizing, shipping, and return policy inquiries.
- Communicate with the internal team and hand off cases as needed.
- Provide information and follow up with customers via email.
Requirements
- Excellent verbal and written English communication skills.
- Professional phone presence and strong interpersonal skills.
- Ability to learn and retain detailed knowledge of products and sizing.
- Strong collaboration and teamwork skills.
- Comfortable appearing on camera for video calls when required.
- Availability to work Monday – Friday, 9:00 AM – 5:00 PM EST.
