System Administrator

hace 13 horas

Santo Domingo, Nacional, República Dominicana Black Birch Technology Group A tiempo completo
We're looking for a System Administrator to support, maintain, and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability, performance, and security.

You'll work closely with internal teams and external vendors in a fast-paced environment, supporting critical systems and participating in incident response and on call rotations.

What You'll Do

• Act as an escalation point for complex technical support issues

• Respond to critical incidents and participate in on call rotations

• Administer, maintain, and monitor servers and core IT infrastructure

• Install, support, and troubleshoot third party software solutions

• Coordinate with external vendors for issue resolution and updates

• Monitor system performance, availability, and security

• Perform system updates, patching, backups, and recovery procedures

• Maintain clear technical documentation and operational procedures

• Support continuous improvement of IT processes and systems

• Provide Level 1 and Level 2 phone support

• Act as an escalation point for complex technical support issues

• Respond to critical incidents and participate in on call rotations

Requirements
Technical Skills

• Windows Server administration and virtual machine environments

• Experience managing escalated support cases and incident response

• Strong understanding of networking fundamentals such as DNS, DHCP, and TCP IP

• Experience supporting third party software solutions

• System monitoring, patching, backup, and recovery processes

• Strong troubleshooting and analytical skills

Specific

• Proven experience as a System Administrator or similar role

• Ability to manage high priority incidents under pressure

• Comfortable working on call and handling critical issues

• Strong communication and documentation skills

• Ability to work independently and collaboratively with cross functional teams

• English fluency required

Nice to Have

• Leadership skills or experience mentoring junior team members

• Experience working in fast paced or client facing environments

• Relevant certifications such as Microsoft, CompTIA, VMware, or similar

• Strong organizational and time management skills

What We Offer

• Competitive salary packages.

• Performance-based incentives.

• Paid sick days and Christmas bonus.

• Private health insurance.

• Clear career growth and mapping.

• Global mobility and internship opportunities.

• Continuous training, certifications, and English development.

• Hybrid work model.

• Wellness benefits including gym discounts.

• Supportive, people-first culture that values employee well-being

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