Collections Agent

hace 2 semanas

Santo Domingo Este, Santo Domingo, República Dominicana Kiwi Financial Inc A tiempo completo

We are looking for a motivated and dynamic Bilingual Collections Agent to join our growing remote team in the Dominican Republic. This role is focused on 1st Party Collections, helping our customers resolve early-stage delinquent accounts through professional and effective communication.

If you are a results-oriented problem-solver with excellent communication skills in both English (B2 minimum) and Spanish, and have a proven track record in the BPO sector, this is a fantastic opportunity to join our Operations department.

Responsibilities:

  • Perform 1st Party Collections: Contact customers to discuss outstanding balances and secure timely payments.

  • Negotiate Resolutions: Propose and agree upon realistic repayment plans with customers, utilizing critical thinking and empathy.

  • Document Accurately: Maintain detailed and compliant records of all customer interactions and commitments within our system.

  • Ensure Compliance: Operate strictly within all debt collection laws and company guidelines.

  • Collaborate: Work closely with the team to achieve collective departmental goals.

Qualifications:

  • Experience: A minimum of 2 years of professional experience in a Business Process Outsourcing (BPO) or Business-to-Consumer (B2C) environment.

  • Bilingual Fluency: Proficiency in both Spanish and English (B2/Upper-Intermediate or higher is required).

  • Skills: Proven abilities in Critical Thinking, Effective Communication, Teamwork & Collaboration, and a strong Results-Oriented mindset.

  • Tech Savvy: Familiarity with CRM or collections software and strong computer navigation skills.

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