Order Management Rep

JOB TITLE: ORDER MANAGEMENT - Backffice
ENGLISH LEVEL REQUIRED:
B2

LOCATION:
SANTIAGO - ON SITE

WORK SCHEDULE:
MON TO FRI 10:00 AM -7:00 PM DURING DLS / 9:00 AM - 6:00 PM

TRAINING SCHEDULE:
9:00 AM -6:00 PM

TRAINING STARTING DATE:
JANUARY 12TH, 2026

GENERAL DESCRIPTION OR PURPOSE OF JOB:
This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps. Evaluates error messages and corrects using computer system. Process Service Orders/Orders according to department guidelines and polices.

Required:

• Intermediate English Level (B2)
• Excellent verbal and written communication skills
• Organized with strong attention to detais
• Ability to make decisions and exercise judgment
• Ability to work in a team environment
• Ability to handle multiple tasks

Preferred:

• Order Processing experience
• 3-6 months General Office experience
• Previous experience working with Oracle system

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Perform Standard Account Setup And Order Entry Functions

• Create and maintain account information
• Enter, correct, and process orders
• Enter Bridge Orders in the Oracle system
• Evaluate error messages and take corrective action
• Maintain necessary data documentation
• Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
• Accurately enter all Service Orders/Bridge Orders into the ERP system
• Review order documentation for clarity, completeness, and consistency with established part records
• Review customer order product revision levels and initiate Change Orders
• Prepare documents to communicate customer order needs
• Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes.
• Update internal documents to reflect required changes and communicate them to the production team
• Manage email and phone communications effectively

Team Participation And Responsibilities

• Communicate openly with team members, provide feedback, and instill cooperation and trust
• Participate in the team's sense of vision, mission, and common purpose
• Demonstrate a commitment to the team's roles, tasks, and responsibilities and leverage the skills, talents, and creativity of all team members
• Contribute to the team's goal of continuous improvement, anticipating and adapting to change
• Provide recommendations for process improvement

Other Benefits:

• Weekly Payment
• 2 way free transportation
• Law Benefits
• Complementary Medical Insurance
• Pharmacy and Optic Center benefits
• Internal Cooperative
• Bonuses Facilities
• Referral Program
• Paid Vacations period
• Growth Opportunities

About Jostens:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.