Digital Support Associate

Help us change the way the world parks
Parking isn't just about spaces – it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team. You'll be responsible for ensuring accurate pricing of parking on our platform and fostering satisfaction among our parking operators. Our Digital Support team prioritizes precision, attention to detail, and effective communication while managing diverse projects and addressing inbound inquiries promptly. Being receptive to learning and implementing established procedures, and adapting to new ones, is essential for success, demanding a keen problem-solving mindset.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you'll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company

Location:
Santo Domingo, Dominican Republic; Remote with Hybrid option available.

Schedule:
40 hours per week (Tuesday to Saturday required) 11 am -8 pm Central Standard Time.

Travel:
0%

Language:
Spoken and written fluency in English and Spanish required

What You'll Do

• Enter and update parking location data according to the logic of the data management tool
• Provide first-level contact to parking operator inquiries via email, phone & text.
• Properly escalate advanced cases to the next level of support within the team. Provide seniors or supervisors with notes regarding the issue/inquiry, the results of their initial investigation, and specific details on points needing clarification.
• Collaborate with internal teams on a variety of specialized and custom tasks.
• Complete ad hoc tasks to support the team. This could include, but is not limited to, providing feedback/insight on team processes, notifying leads about outdated/contradictory processes, and assisting in monitoring regular team tasks.

What You Bring

• Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets.
• Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center.
• Self-motivated with a proactive approach to learning and a drive to continuously enhance skills.
• Openness to feedback and a positive attitude towards correction.
• Ability to thrive under pressure in fast-paced, dynamic environments.
• Problem-solving mindset with a determination to overcome challenges and achieve success.
• Track record of meeting or surpassing goals and objectives.
• Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team.
• Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support.
• Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.).

Qualifications

• Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills.
• Availability to work 11 AM - 8 PM - Observed Daylight Saving 12 PM - 9PM
• Availability to work from Tuesday to Saturday
• Residence in the Dominican Republic with reliable transportation
• Commitment to full-time employment without concurrent projects
• Experience in Support Areas
• High School Diploma

Company Benefits And Perks

• Option to work Hybrid at our new office at Metro Plaza
• Supplemental Private Medical Insurance (HUMANO)
• Gym subsidy
• Meal subsidy
• Competitive salary
• Annual vacation bonus
• Legal Dominican benefits
• Annual base salary bonus

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.