Help Desk Specialist
hace 7 días
Company Description
ARS ABEL GONZÁLEZ is a healthcare company with over 30 years of experience providing high-quality and efficient health services. Backed by the expertise of the Abel González family medical group, the organization has cemented its reputation as a prestigious institution in the health sector. Committed to excellence, ARS ABEL GONZÁLEZ ensures that clients and their families receive professional care and effective management of health plans. The institution prides itself on its dedication to offering patient-focused and reliable healthcare solutions.
Role Description
This is a full-time, on-site role based in Santo Domingo for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical and customer support, troubleshooting hardware and software issues, and resolving technical problems related to desktop computers. The role also involves assisting users with inquiries, managing tickets, and ensuring timely issue resolution to maintain operational efficiency.
Qualifications
- Proficiency in Technical Support and Help Desk Support
- Experience in diagnosing and Troubleshooting hardware and software issues
- Knowledge of Desktop Computers and related peripherals
- Strong Customer Support skills and excellent communication abilities
- Ability to work in a structured, on-site environment in Santo Domingo
- Detail-oriented with strong organizational skills
- Previous experience in a similar role is advantageous
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