Incident Management Coordinator

hace 1 día

Santiago de los Caballeros, Santiago, República Dominicana SPI by Jostens A tiempo completo

Key Responsibilities

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  • Manage and resolve technical issues related to user equipment and system access">
  • Collaborate with internal teams to provide seamless support services">
  • Act as a second line of support for escalated customer inquiries and Tier II incident management">
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Requirements

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The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to work effectively in a team environment. A strong understanding of technical systems and procedures is essential for success in this role.

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