Security Team Leader

hace 1 día


Santo Domingo, Nacional, República Dominicana RPM BPO A tiempo completo
Job Description
CCTV Operations Supervisors play a vital role in maintaining the security and integrity of our office premises. We are seeking an experienced leader to oversee a team of Incident Managers and Triage operators who monitor live security camera feeds and respond to escalations.

This position requires excellent leadership skills, as you will be responsible for supervising a team, coordinating with other teams and managers, and following established procedures in incident response.

The ideal candidate will have advanced written and verbal English skills (C1 level), good attention to detail, and the ability to make sound judgments under pressure. They should also be able to multitask, prioritize tasks effectively, and possess excellent communication skills.

We offer a competitive salary package, including a transportation allowance, and opportunities for professional growth and development within our organization.

Key Responsibilities:
- Supervise a team of Incident Managers and Triage operators
- Coordinate with other teams and managers to ensure seamless operations
- Follow established procedures in incident response
- Help fill gaps in coverage and assist the team as needed

Requirements:
- C1 English language proficiency
- Good attention to detail
- Ability to make sound judgments under pressure
- Ability to multitask and prioritize tasks effectively
- Background check

About RPM BPO
RPM BPO is a leading provider of business process outsourcing solutions. We deliver high-quality services that meet the evolving needs of our clients. Our commitment to excellence drives us to continuously improve our processes, systems, and talent acquisition strategies.
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