Customer Service Representative
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Key Responsibilities
• Respond to customer inquiries via phone, email, text message, and chat in a timely and professional manner.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure issues have been satisfactorily resolved.
• Collaborate with underwriting, collections, operations, and sales teams to support customer needs.
• Identify opportunities to improve customer satisfaction and overall service quality. Qualifications
• Minimum 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Fluent English (written and spoken) required.
• Strong attention to detail and commitment to providing outstanding customer service.
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