Case manager - North-West Syria
Organization
- Islamic Relief
VACANCY REFERENCE: Case manager - CM-067
Job Summary
Providing case management services and psychosocial support to survivors of gender-based violence and children at risk of abuse, neglect, and violence, in accordance with protection principles, the best interests of the child, and a survivor-centered approach, while ensuring confidentiality, non-discrimination, and respect for human rights.
Functional Responsibilities & Tasks
- Implement case management for survivors of gender-based violence and children, including needs assessments, psychosocial support, development of safety and care plans, follow-up, and referrals.
- Ensure a survivor-centered approach is applied across all activities, maintaining confidentiality and respecting survivors’ decisions.
- Coordinate efforts with the psychosocial supporter in the center to ensure integrated service delivery.
- Supervise individual and group psychosocial support sessions and follow up on related reports.
- Provide specialized individual services to adolescent girls, women, and children, including assessment, emotional support, and risk awareness.
- Conduct awareness sessions for women, men, girls, and boys, and develop appropriate session materials.
- Identify, assess, document, and refer high-risk cases to relevant service providers.
- Provide information to beneficiaries about available social services and how to access them.
- Oversee and document case files within the protection information management system, ensuring secure and confidential storage (paper-based or electronic).
- Contribute to the development of weekly and monthly plans for the technical team, including educational, recreational, and psychosocial activities.
- Participate in weekly case management meetings and follow up on challenges and achievements.
- Maintain continuous coordination with other teams and service providers to ensure effective referrals.
- Provide regular reports to the direct supervisor on activity implementation and case progress.
- Document best practices, lessons learned, and case studies.
- Contribute to the development and updating of program activities based on field needs.
- Perform any other duties assigned by the direct supervisor.
- A university degree or a diploma from an intermediate institute in social sciences, psychological counseling, or any related field.
- Minimum of two years of experience in humanitarian work, particularly in case management, psychosocial support, and protection.
- Strong knowledge of humanitarian standards and community-based and survivor-centered protection approaches.
- Ability to work under pressure and within a team.
- Priority will be given to candidates residing in the areas of operation.
- Excellent level in English
- fluent in Arabic (written and spoken).
- Excellent computer skills .
- Proficiency in the internet and search tools.
- Proficiency in MS office (Excel, Access and word)
- The incumbent must also demonstrate the following personal attributes:
- leadership personality
- good listener
- responsibility
- creativity
- Performance Management
- high communication skills
- ability to work within a team and in a multi-cultural environment
- ability to prioritize work issues to meet deadlines.
- honest and trustworthy.
- respectful and flexible.
- Possess cultural awareness and sensitivity and demonstrate sound work ethics.
Application Procedure
- If you are reliable, service-minded, discreet, dedicated and a highly motivated professional, with a strong commitment to IRW’s values and beliefs, please apply by completing the application form from the following link before the closing date.
- Interested applicants that possess the personal specifications mentioned above may apply by completing the job app
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