Operations Supervisor
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About the Company
TLCx is a leading organization dedicated to providing innovative solutions in the logistics and supply chain industry. Our mission is to improve operational efficiency, optimize processes, and deliver exceptional service to our clients. We foster a culture of collaboration, integrity, accountability, and continuous improvement.
About the Role
We are seeking an experienced Operations Supervisor with 3+ years of relevant experience in the BPO industry. to oversee daily operations and ensure that processes run smoothly, safely, and efficiently. This is a PM schedule position responsible for leading team performance, maintaining service standards, resolving operational issues, and supporting continuous improvement. Responsibilities
- Supervise daily operations and manage team performance.
- Monitor productivity, quality, and operational goals.
- Implement and maintain efficient operational processes.
- Train, coach, and develop team members.
- Address and resolve operational issues.
- Collaborate with other departments to achieve company goals.
- Monitor operational performance and identify opportunities for improvement.
- Ensure company policies, safety procedures, and quality standards are followed. Qualifications
- 3+ years of experience in operations, logistics, supply chain, or a related field.
- Previous supervisory or team leadership experience preferred. Required Skills
- Strong leadership and team-management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and decision-making skills.
- Proficiency in logistics software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced environment. Preferred Skills
- Experience in logistics or supply chain operations.
- Knowledge of Lean and Six Sigma methodologies.
- Experience with process improvement and operational performance metrics. Equal Opportunity Statement TLCx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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