Customer Support

Hace 3 días
Distrito Nacional, República Dominicana Newtech S.R.L Jornada completa
We are seeking a Technical Support Specialist who is customer-focused, organized, and eager to solve technical issues. The ideal candidate has previous technical support experience, excellent communication skills, and the ability to quickly learn new systems and technologies. This role requires a proactive individual who can troubleshoot problems efficiently while providing exceptional support to customers and internal teams. Schedule: The schedule for this position it's from 11:00AM to 08:00PM, with Daylight Savings 12:00PM to 09:00PM (November to March).

Responsibilities:
• Provide technical support and troubleshoot hardware, software, and system issues.
• Respond to customers and internal users via phone, email, chat, or remote support tools.
• Document support cases and escalate complex issues when needed.
• Assist with software installations, configurations, and user account management.
• Collaborate with internal teams to resolve technical problems and improve support processes.

Requirements:
• English level B2+ or higher.
• Previous Technical Support experience.
• IT background or related field preferred.
• Strong troubleshooting and problem-solving skills.
• Quick learner with the ability to adapt to new technologies.
• Proficient in Microsoft Office.
• Well-organized with excellent communication skills.
• Customer-focused and able to manage multiple tasks effectively.

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