Customer Service Representative

Company Description Femme Works Solutions LLC is a woman
- and minority-owned company specializing in asbestos removal, mold remediation, and selective demolition for residential, commercial, and government clients. With over 15 years of experience, the company focuses on delivering safe, efficient, and compliant solutions across diverse project types, including schools, medical centers, and military bases. The team is committed to exceptional service, clear communication, and adherence to strict safety and quality standards. Applicants joining Femme Works Solutions LLC will be part of a mission-driven organization that values reliability, professionalism, and community impact. Role Description The Customer Service Representative is a full-time, on-site role based in Bonao. This role is responsible for answering inquiries from clients, providing information about services, and guiding customers through project processes and timelines. Daily tasks include managing phone calls and emails, documenting customer interactions, and coordinating with operations and field teams to ensure accurate updates and follow-ups. The individual will also handle basic issue resolution, escalate complex concerns when needed, and work to maintain high levels of customer satisfaction and trust. The role involves maintaining organized records, supporting scheduling and appointment confirmations, and contributing to a professional, service-focused environment. Qualifications
• Ability to deliver strong Customer Service and maintain high Customer Satisfaction.
• Experience providing responsive Customer Support and managing the overall Customer Experience.
• Background in roles such as Customer Service Representatives or similar customer-facing positions.
• Clear and professional verbal and written communication skills.
• Strong organizational skills and attention to detail when handling client information and documentation.
• Comfort working on-site in coordination with operations and field teams; experience in construction, environmental services, or related industries is a plus.
• Intermediate computer skills, including email, data entry, and use of customer management tools.
• Ability to work full time, multitask effectively, and remain calm and respectful in challenging situations.
• College graduate or university student (preferred); additional training or coursework in customer service is beneficial.