Workforce Management Manager
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• LJAdmin
• September 17, 2024 Consulting Business Innovation (CBI) Is a Global leader in Business Process Outsourcing (BPO), Call Center, and Contact Center Services. We are looking to Expand Our Team with a Dedicated Workforce Management Manager.
About Us
Consulting Business Innovation (CBI) is Committed to Transforming the work experience.
We offer
innovative solutions and exceptional service to our clients worldwide. Responsibilities
• Develop and implement workforce management strategies to optimize staffing levels and ensure efficient operations.
• Oversee staffing, and scheduling, and analyze workforce performance metrics to identify areas for improvement.
• Collaborate with various departments to forecast staffing needs and create schedules.
• Manage workforce allocation and ensure compliance with laws and regulations, mentor a team of workforce analysts.
• Ensure company policies and industry regulations.
• Provide regular on-demand reports and insights to senior management regarding workforce performance.
• Collaborate with internal and external stakeholders to enhance workforce efficiency.
• Lead and coach the workforce management team to achieve organizational goals. Requirements
• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Proven experience in workforce management, preferably in a BPO or call center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in workforce management software and tools.
• Bilingual Spanish/English Benefits
• Health care insurance
• Opportunities for growth and advancement within the company
• Professional development courses
• 2 Days Off Every Week
Job Type
• Full-Time Schedule
• 8-hour shift
• Monday to Friday Work
Location:
• Puerto Plata, Dominican Republic (Starting Remotely, must be available for On-site shifts in the future) Life At Consulting Business Innovation (CBI) At Consulting Business Innovation (CBI) , we’re all about changing the work experience for the better. Working with us is unlike anywhere else. Here’s what makes our vibe so special:
• Wellness Program: We care about mental health and its impact. That’s why we have in-house clinical psychologists to support and care for our people. Job Category: Workforce Management
Job Type
Full Time Job
Location:
Dominican Republic Apply for this position Full Name
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