Medical Virtual Assistant
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S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care. NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.
S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.
S. business hours
• Based in the Dominican Republic, with a reliable home office setup and stable internet connection Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
• Fluency in Spanish
•
We offer
health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
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