CD007: Service Agent
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job description
Under general guidance completes the following tasks:
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.
• May be required to perform other duties as assigned Minimum
Requirements:
Minimum
Education:
• High School degree/Equivalent. Minimum
Experience:
• Previous clerical or customer service experience in a service environment Minimum Required
Skills:
• Accuracy & Attention to Detail,
• Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills. Job Posting End Date: 2026-10-31
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