Clinical Care Coordinator
hace 1 día
We are looking for a licensed clinical professional to join our specialized Behavioral Health team. This isn't just a support role—it's a clinical front-line position. You will provide in-the-moment support, psycho-education, and crisis intervention, ensuring every member receives a high-touch, empathetic experience while navigating their mental health journey.
What you'll be doing
- Provide immediate psycho-education and solution-focused interventions for mental health and substance use concerns.
- Conduct risk assessments, develop safety plans, and manage high-risk follow-ups to ensure member safety.
- Direct members to the right care by coordinating connections with therapists, coaches, and physicians.
- Manage after-hours support and global team consultations to ensure 24/7 service stability.
- Maintain precise, professional documentation and HIPAA-compliant communication with all stakeholders.
- Partner with Billing, Product, and Operations teams to resolve barriers and optimize the member experience.
- Participate in clinical case consultations and mentor/onboard incoming team members.
Required Skills/Abilities
- Excellent (near-native) written, spoken, and comprehension in English is a requirement for this job
- Active LCSW, LMFT, LPC, or Licensed Psychologist designation.
- Minimum of 2+ years of direct clinical care experience.
- Mastery of crisis assessment, safety planning, and familiarity with CBT, Motivational Interviewing, and Mindfulness techniques.
- Exceptional listening, written, and verbal skills, with a deep commitment to cultural awareness and respect.
- A tech-savvy multitasker who can switch contexts quickly and is comfortable learning new digital platforms and CRMs.
- Ability to remain fully engaged and focused during shifts, maintaining the highest ethical and confidentiality (HIPAA) standards.
- A "go-above-and-beyond" attitude to provide a premium, white-glove experience for every member
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties
- An amazing, unique office environment (no cubes, no assigned workstations)
- Growth and development opportunities (the most in the industry)
- Professional development courses by leading business schools like Barna
- Yoga and workout classes (coming soon)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
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