Operations Analyst
hace 20 horas
About the Role
We are seeking a highly analytical and proactive Operations Analyst to join our team. The ideal candidate must be fluent in reading, writing, and speaking English. This person will be responsible for reviewing and resolving negative customer insights and completing operational requests from various teams, including customer support, collections, and sales. This role requires strong problem-solving skills to manage complex billing issues, conduct system audits for compliance and data integrity, and provide critical findings to senior leadership.
Key Responsibilities
Customer & Team Support: Review and resolve negative customer insights. Address and complete operational requests submitted by the customer support, collections, and sales teams, primarily through Jira ticket completions.
System Audits & Data Integrity: Perform regular system audits to monitor compliance and ensure data integrity.
Complex Issue Resolution: Investigate and resolve complex billing issues.
Leadership Reporting: Escalate key findings and risks to senior leadership.
Required Qualifications
System Knowledge: A high level of system knowledge and hands-on experience with tools such as LoanPro and CMS.
Communication Skills: Must be able to read, write, and communicate effectively in English.
Analytical Skills: Strong analytical and problem-solving abilities.
Experience: Demonstrated ability to manage and resolve complex operational issues.
Location: The position requires being located in Santo Domingo.
Join our team
-
Senior Data Engineer
hace 2 semanas
Santo Domingo Este, Santo Domingo, República Dominicana ATDEV A tiempo completoJob DescriptionWe are seeking a highly skilled Senior Data Engineer & Analyst with deep, hands-on expertise in Microsoft SQL Server. This role is ideal for someone who can own data pipelines end-to-end—designing, optimizing, and maintaining complex SQL systems—while also delivering high-quality analytics, dashboards, and business insights.You will work...
-
Senior Data Engineer
hace 2 semanas
Santo Domingo Este, Santo Domingo, República Dominicana ATDEV A tiempo completoJob DescriptionWe are seeking a highly skilled Senior Data Engineer & Analyst with deep, hands-on expertise in Microsoft SQL Server. This role is ideal for someone who can own data pipelines end-to-end—designing, optimizing, and maintaining complex SQL systems—while also delivering high-quality analytics, dashboards, and business insights.You will work...
-
Cybersecurity Specialist
hace 3 días
Santo Domingo Este, Santo Domingo, República Dominicana Black Birch Technology Group A tiempo completoAdvanced English and skills on Azure | Sentinel | Defender | Okta is required We are looking for a proactive Cybersecurity Specialist to protect our systems, data, and cloud environments. This role focuses on threat detection, incident response, vulnerability management, and security governance across modern Microsoft and cloud-based security stacks.You...
-
Cybersecurity Specialist
hace 20 horas
Santo Domingo Este, Santo Domingo, República Dominicana Black Birch Technology Group A tiempo completoAdvanced English and skills on Azure | Sentinel | Defender | Okta is required We are looking for a proactive Cybersecurity Specialist to protect our systems, data, and cloud environments. This role focuses on threat detection, incident response, vulnerability management, and security governance across modern Microsoft and cloud-based security stacks.You...
-
Operations Analyst
hace 3 días
Santo Domingo, Nacional, República Dominicana Broadway Support Services A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Operations Analyst
hace 20 horas
Santo Domingo, Nacional, República Dominicana Broadway Support Services A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Broadway Support Services A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 20 horas
Santo Domingo, Nacional, República Dominicana Broadway Support Services A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 20 horas
Santo Domingo, Nacional, República Dominicana Broadway Support Services A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 2 semanas
Santo Domingo, Dominican Republic National Debt Relief A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 2 semanas
Santo Domingo, Dominican Republic National Debt Relief A tiempo completoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Operations Analyst
hace 20 horas
Santo Domingo, Nacional, República Dominicana Kiwi A tiempo completoWe are seeking a highly analytical and proactiveOperations Analystto join our team. The ideal candidate must be fluent in reading, writing, and speaking English. This person will be responsible for reviewing and resolving negative customer insights and completing operational requests from various teams, including customer support, collections, and sales....
-
Analyst Reconciliation
hace 2 semanas
Santo Domingo, Nacional, República Dominicana Scotiabank A tiempo completoRequisition ID:242198Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.Analyst Reconciliation (L5)Analyst Cash & Securities ReconciliationsAnalyst Nostro & IBA ReconciliationsAnalyst Portfolio & Bank & Mutual Funds & GICSchedules:Monday to Friday 7:00am - 4:00pm / Saturdays 4 hours upon requestMonday to...
-
Analyst Reconciliation
hace 20 horas
Santo Domingo, Nacional, República Dominicana Scotiabank A tiempo completoRequisition ID:242198Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.Analyst Reconciliation (L5)Analyst Cash & Securities ReconciliationsAnalyst Nostro & IBA ReconciliationsAnalyst Portfolio & Bank & Mutual Funds & GICSchedules:Monday to Friday 7:00am - 4:00pm / Saturdays 4 hours upon requestMonday to...
