Bilingual Healthcare Virtual Assistant

hace 5 días

Santo Domingo, Nacional, República Dominicana Remote VA A tiempo completo US$40,000 - US$60,000 al año

We are seeking a detail-oriented and compassionate Healthcare Virtual Assistant fluent in both Spanish and English, with hands-on experience using eClinicalWorks (ECW). This role supports a fast-paced U.S.-based medical practice, ensuring smooth patient communication, accurate documentation, and efficient administrative workflows.

Key Responsibilities:

  • Schedule and manage patient appointments via eClinicalWorks
  • Handle inbound/outbound calls and messages in both Spanish and English
  • Maintain and update patient records with precision and confidentiality
  • Assist with medical billing, insurance verification, and prior authorizations
  • Process referrals and coordinate follow-ups
  • Provide empathetic support to patients and relay information to providers
  • Utilize Google Workspace and VOIP tools for documentation and communication

Qualifications:

  • Proven experience with eClinicalWorks or similar EMR systems
  • Fluent in Spanish and English (spoken and written)
  • Prior experience in a U.S. healthcare setting preferred
  • HIPAA-compliant and trained in patient privacy protocols
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities

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