Receptionist

Company Description

Viva Resorts by Wyndham is a renowned all-inclusive resort chain with over 37 years of experience in developing, managing, and marketing properties across the Bahamas, Dominican Republic, and Mexico. The company is celebrated for its prime beachfront locations, vibrant entertainment, diverse gastronomy, and exceptional services. With a commitment to environmental conservation, Viva Resorts actively participates in the Wyndham Green Certification program, promoting sustainable practices and community-focused projects. Headquartered in Santo Domingo, Dominican Republic, the company also has representation offices in Miami, Florida, and various international locations. Viva Resorts is dedicated to delivering unforgettable and unique experiences while respecting and collaborating with local environments.

Role Description

This is a full-time, on-site Receptionist role located in Puerto Plata, Dominican Republic. The Receptionist will be responsible for welcoming guests, managing incoming calls, and delivering exceptional customer service. Daily responsibilities will include handling check-ins and check-outs, managing reservations, and coordinating with various departments to ensure a smooth guest experience. Additional duties include maintaining the reception area, performing clerical tasks, and addressing guest inquiries to support overall operational efficiency.

Qualifications

• Skills in Phone Etiquette and handling receptionist duties effectively
• Strong Clerical Skills, including organization and attention to detail
• Excellent Communication abilities, both verbal and written
• Exceptional Customer Service skills with a focus on guest satisfaction
• Ability to work collaboratively in a team-oriented setting
• Bilingual proficiency (English and Spanish) is mandatory
• Previous experience in hospitality or a similar customer-facing role is a plus
• High school diploma or equivalent; additional training in hospitality is advantageous