Administrative Officer

Requisition ID:
247965

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Schedule: Monday To Friday from 8:30 am to 5:30 pm / 4 hours upon request on Saturday

Purpose

Contributes to the overall success of the Automotive Servicing GBS-DR team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provides Administrative And Processing Support By

• Accurately processing daily assigned functions which may include preparing mortgage payout statements, processing mortgage or loan payments or payouts, completing property tax activities, actioning system generated reports or notifications and completing mortgage related maintenance activities.
• Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
• Completing all assigned tasks with a high level of accuracy and attention to detail.
• Identifying policy/process non-compliance situations.
• Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements.
• Preparing and checking returns and reports.
• Checking and authorizing transactions within defined limits.
• Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required.
• Providing guidance and training of other team members.
• Assisting with the implementation of required changes (e.g. policy, process, systems etc.).
• Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.

Ensures customer service is consistent with Global Operations and Bank values by:

• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
• Maintaining the confidentiality of customer information.

Maintain strict adherence to established operating and security procedures by:

• Adhering to established Bank regulations and procedures within assigned authority and Responsibility
• Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
• Reporting any unusual occurrences or fraudulent activity to the manager immediately
• Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)

Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• High School diploma and a minimum of 2 years of relevant working experience
• Basic Computer Skills, including common software tools (Microsoft Office products)
• Language Skills – Advanced English language skills

Location(s): Dominican Republic : Santo Domingo : Santo Domingo East

Business Address: zona franca las americas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.