Operations Support Representative

hace 2 días

Santo Domingo, Nacional, República Dominicana The CCS Companies A tiempo completo

Position Summary
The Operations Support Representative is responsible for assisting the back-office departments for operations in the review and analysis of accounts and preparing documents, as well as, updating systems and documentation.

Essential Functions

  • Organizes and updates supporting documentation to be mailed.
  • Reviews and works department emails.
  • Assists in audits, reviewing criteria and following up as needed.
  • Reviews and processes documents received via mail, fax, email, or web as outlined by established department procedures.
  • Gathers documents from external client systems to fulfill consumer copy requests.
  • Follows established department procedures as outlined in the department manual.
  • Maintains clear, concise and accurate documentation of all action taken on consumer accounts.
  • Maintains knowledge and compliance with all FDCPA and state laws.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers, clients, and upon occasion, consumers.
  • Comprehends and executes verbal and written directions from supervisors and managers.
  • Frequently reads and interprets information in written and electronic form regarding clients, consumers, policy and procedures, regulatory updates, and company memos.
  • Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
  • Operates various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing and keyboarding).
  • Completes additional tasks and responsibilities as directed by department supervisor.

Qualifications
QUALIFICATIONS:

  • Minimum of 1+ years in a customer service position required, collections experience preferred.
  • Advanced proficiency in Spanish and English (writing/reading/speaking) is required.
  • Strong interpersonal and verbal communication skills.
  • Experience working with Microsoft Office (Word, Excel, Outlook) is preferred.
  • Must have a strong attention to detail and are highly organized.
  • Strict adherence to confidentiality and high ethical standards.
  • Basic math and writing skills.
  • Successful completion of a company sponsored two-week training program.
  • Receptive to feedback, willing to learn, embracing continuous improvement and resilient.
  • Ability to maintain a predictable and consistent full-time work schedule.

Education Requirements

  • High School Diploma or equivalent required, some college preferred.

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