Care Coordination Specialist

hace 3 días

Santo Domingo, Nacional, República Dominicana OpsArmy Careers A tiempo completo US$50,000 - US$80,000 al año

Job Description Care Coordination Specialist (ABA Services)
*Position Type:*
Full-Time

*Schedule:*
MondayFriday, 7:00 AM 4:00 PM EST

*Location:*
Remote

*Apply here:*

About The Role
We are seeking a
*Care Coordination Specialist (ABA Services)
to support ABA providers by handling daily scheduling, reschedules, family updates, and forward-looking schedule planning. You must speak
fluent, neutral U.S. English*
and provide a warm, trustworthy presence for families receiving care.

This role demands excellent organization, high attention to detail, and strong comfort using
*Aloha*
and other scheduling systems.

*Experience in ABA, autism therapy coordination, or behavioral health scheduling is a significant advantage*
, given the structure of ABA therapy sessions.

Spanish fluency is a strong plus.

Key Responsibilities
*Manage Deviations & Make-Up Scheduling*

  • Respond quickly to day-of cancellations and changes.
  • Coordinate make-up sessions, backfills, and alternative technicians.
  • Apply provider-defined rules to prioritize rescheduling.
  • Document recovered hours with complete accuracy.

*Build & Maintain Forward Schedules*

  • Create weekly or monthly schedules in Aloha.
  • Verify availability from families and technicians ahead of time.
  • Identify conflicts early and resolve them promptly.

*High-Quality Family & Technician Communication*

  • Speak in natural, local-sounding U.S. English that builds trust.
  • Provide empathetic, supportive explanations during scheduling changes.
  • Maintain strong relationships with families and technicians.
  • Use Spanish when communicating with Spanish-speaking families (if applicable).

*Organization, Documentation & Reporting*

  • Update Aloha and internal tools in real time.
  • Provide daily updates to the clients CSM on scheduling health.
  • Follow SOPs precisely; offer suggestions for process improvements.

What You Bring

  • Experience in care coordination, patient scheduling, or healthcare operations.
  • ABA/autism services experience strongly preferred.
  • Exceptional organization and attention to detailaccuracy is critical.
  • Fluent, neutral U.S. English with excellent phone presence.
  • Friendly, high-energy communicator who builds trust easily.
  • Experience with Aloha or similar scheduling platforms.
  • Spanish speaking is a strong advantage.

*Apply Now*

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