Senior Quality Analyst
hace 5 días
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Senior QA Analyst plays a key role in ensuring the quality and compliance of customer interactions by leading auditing efforts, identifying areas for improvement, and mentoring junior analysts. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service quality standards, compliance policies, and performance metrics.
Key Responsibilities:- Conduct in-depth audits of customer interactions (calls, chats, and emails) for accuracy, compliance, and quality.
- Create and maintain QA scorecards, audit logs, and performance dashboards.
- Collaborate with supervisors and training teams to identify coaching needs and drive performance improvements.
- Lead calibration sessions to ensure scoring consistency across QA and operations teams.
- Provide actionable feedback to agents and supervisors to support continuous improvement.
- Monitor trends and escalate recurring issues, compliance breaches, or performance risks.
- Support the development of QA policies, procedures, and best practices.
- Participate in onboarding and training of new QA Analysts.
- Assist with reporting and root-cause analysis for quality-related KPIs.
- Partner with other departments on quality initiatives and projects.
-
Quality Assurance Analyst
hace 5 días
INTL-Santo Domingo, República Dominicana TransPerfect A tiempo completo US$30,000 - US$60,000 al añoTransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us...
-
Quality Assurance Analyst
hace 5 días
INTL-Santo Domingo, República Dominicana TransPerfect A tiempo completo US$30,000 - US$60,000 al añoTransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us...
-
Senior Operations Analyst
hace 21 horas
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$40,000 - US$70,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Operations Analyst
hace 23 horas
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$40,000 - US$70,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Analyst, Financial Planning
hace 5 días
Santo Domingo, Dominican Republic Parkland Corporation A tiempo completo US$40,000 - US$80,000 al añoDescription Position at Sol Group Job Title:Analyst, Financial Planning & Analysis ("FP&A")Employer:Sol (Parkland International)Location:Dom. Rep/ Jamaica / Barbados / GCMAvailable to:YesCurrent Sol staff YesExternal ApplicantsReports to:Group Manager, Financial Planning & AnalysisSubordinates:0Purpose:Reporting to Group Manager, FP&A, the Analyst will be a...
-
Analyst, Financial Planning
hace 5 días
Santo Domingo, Dominican Republic Parkland Corporation A tiempo completo US$40,000 - US$80,000 al añoDescription Position at Sol Group Job Title:Analyst, Financial Planning & Analysis ("FP&A")Employer:Sol (Parkland International)Location:Dom. Rep/ Jamaica / Barbados / GCMAvailable to:YesCurrent Sol staff YesExternal ApplicantsReports to:Group Manager, Financial Planning & AnalysisSubordinates:0Purpose:Reporting to Group Manager, FP&A, the Analyst will be a...
-
Senior Digital Analyst
hace 5 días
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$30,000 - US$60,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Digital Analyst
hace 5 días
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$30,000 - US$60,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Analyst- Business Intelligence
hace 5 días
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$30,000 - US$60,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Senior Analyst- Business Intelligence
hace 5 días
Santo Domingo, Dominican Republic National Debt Relief A tiempo completo US$30,000 - US$60,000 al añoAbout UsBroadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
