Manager Reconciliation-Global Wholesale Operations
hace 1 semana
ID de la solicitud:
243075
Estamos comprometidos en continuar invirtiendo en nuestros empleados y ayudarte a continuar desarrollando tu línea de carrera en Scotiabank.
Level 7.1
Schedule: 8:30 am to 5:30 pm / saturdays 4 hours upon request.
Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and use broader Bank relationships, systems and knowledge.
- Provides leadership and direction and feedback, coaching individuals to the Reconciliation team while ensuring policies and procedures are adhered to.
- Understanding departmental and client needs while collaborating with our business partners to focus on building strong relationships and encouraging positive experiences.
- Responsible for all facets associated with the record keeping, the controls, and accurate processing of entries managed by Securities Operations associated with the securities activities, both domestically and internationally, pertaining to the books of record for ScotiaMcLeod, Scotia iTrade, Scotia Capital Incorporated, Scotia Bank, and Scotia Trust Custody, & BNS Subsidiaries are completed / reconciled / balanced in accordance with OSFI, CIRO, FINRA, MFDA , and CDIC regulations and internal policy/ guidelines.
- Coordination of processes to discuss root cause problem solving identified and the recommendation of solutions to senior management as necessary.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and managing succession and development planning for the team.
- Ensure delivery of high quality of customer service
- Understand customer needs, and set and support customer service standards
- Develop and keep relationships with customers, at both the operations staff and management levels, allowing for effective escalations and issue resolution
- Ensure customer issues are identified, reported, and escalated, and resolution is coordinated with internal stakeholders and the relationship owners
- Manage customer expectations.
Manage And Develop Staff To Ensure Efficient Operations, High Quality Of Work, Attainment Of Goals, And a High Caliber Of Employee
- Set goals and performance expectations, providing on-going performance feedback and coaching
- Support staff development through the Development Plan process
- Conduct annual performance reviews
- Train staff to dynamically manage workloads across the operation and eliminate single points of failure
- Ensure the department is appropriately staffed, with sufficient depth maintained for all key positions
- Develop succession plans and future leadership within the team.
Education / Experience
- 3-5 years of Reconciliation and Accounting Background Experience.
- 1-2 years Management Experience.
- Bachelor's degree in Finance, Accounting or related discipline.
#DRGBS
Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este
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