Account Manager

hace 1 día

Santo Domingo, Nacional, República Dominicana Azumo A tiempo completo

We are seeking an Account Manager & Account Executive to balance relationship management with new business acquisition. This role focuses on farming (nurturing and growing existing accounts) while also prospecting for and closing new business, converting prospects into new clients.

Account Management - Farming
  • Relationship Ownership: Serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
  • Account Growth: Identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
  • Client Success: Conduct regular check-ins, business reviews, and strategic planning sessions with current clients
  • Issue Resolution: Monitor client satisfaction and proactively address any concerns or challenges
  • Collaboration: Partner with delivery teams to ensure project success and identify future technology needs
  • Contract Management: Manage renewals and negotiate expanded scopes of work
  • Referral Generation: Leverage satisfied clients for referrals and introductions to new prospects
  • Account Analytics: Track and report on account health metrics and growth opportunities
Business Development - Prospecting & Closing
  • Lead Conversion: Transform qualified leads and prospects into signed contracts
  • Discovery & Needs Assessment: Conduct thorough discovery calls to understand client pain points and requirements
  • Solution Presentation: Deliver compelling presentations that connect technical solutions to business outcomes
  • Proposal Development: Collaborate with technical teams to create accurate project scopes and competitive proposals
  • Contract Negotiation: Navigate pricing discussions, terms, and project timelines to successful closure

Requirements

Must Have:

  • 3+ years B2B account management and sales experience
  • Previous work at software development companies (internal products or client services)
  • Strong IT background and understanding of agile development practices
  • Advanced written and verbal English communication skills
  • Executive presence and ability to present to C-level stakeholders
  • Proven track record growing accounts and closing new business

Nice to Have:

  • Project management experience
  • Technical background with modern development technologies
  • Enterprise account experience ($100K+ contracts)
  • Existing industry network

Benefits

  • Paid time off (PTO)
  • U.S. Holidays
  • Training
  • Udemy free Premium access
  • Mentored career development
  • Free English Courses
  • Profit Sharing
  • $US Remuneration

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