Call Center General Manager
hace 1 día
Location: Remote from LATAM
Compensation: $2,000–$2,500 USD/month
Schedule: Monday–Friday, 9 AM – 6 PM EST (with flexibility for occasional weekend coverage)
Payment Methods: Bank Transfer, Wise, Payoneer, or Remitly
Time Off: U.S. federal holidays + 10 PTO days
Engagement: Full-time, long-term
Latino Legends is partnering with a fast-growing U.S.-based service provider in the self-storage industry to hire a Call Center General Manager. This company operates a specialized call center that supports self-storage facility owners by boosting lead conversions, improving customer experience, and strengthening day-to-day operational performance. With a growing customer base and increasing demand, they're now seeking a hands-on operator to lead daily execution and drive scalable growth.
Role OverviewWe are searching for a proactive, experienced, and execution-driven leader to run the daily operations of the call center and spearhead its scaling efforts. The ideal candidate has previously scaled a call center team, can build and manage a high-performing agent organization, and is comfortable collaborating closely with founders on technology and process improvements. Experience in self-storage or real estate operations is a plus.
Key ResponsibilitiesScale Operations: Design and implement the processes required to expand from the current customer base into a high-volume, multi-agent operation.
Team Leadership: Recruit, train, and manage call center agents and team leads. Establish KPIs, conduct performance reviews, and foster a culture of excellence.
Tech Integration: Oversee implementation and optimization of the call center technology stack, including CRMs, VOIP systems, and automation tools.
Daily Management: Maintain the operational "pulse" of the center, ensuring sales targets are met, service levels remain high, and efficiency is never compromised.
Strategy & Execution: Collaborate closely with ownership to convert business goals into actionable operational plans.
Call Center Expertise: Proven experience scaling a call center environment from early-stage or mid-stage to a larger, more complex operation.
Management Track Record: Demonstrated ability to manage multiple agents and team leads while upholding strong performance standards.
Tech-Savvy: Comfortable working with modern call center software tools and leveraging technology to improve workflows and reporting.
Industry Knowledge: Ideally, experience in self-storage or real estate operations, with an understanding of facility owner and tenant needs.
Entrepreneurial Mindset: Thrives in fast-moving, ambiguous environments and excels at building structure from the ground up.
Stabilize daily operations and staffing coverage
Establish KPIs, dashboards, and a weekly operating rhythm
Improve lead response time and conversion consistency
Implement a training and QA program with measurable improvements
Build a hiring plan that supports customer growth
-
Strategic Account Manager – Data-Driven
hace 1 día
Ciudad de México, Ciudad de México, República Dominicana Atomic HR A tiempo completoAbout the RoleA performance-driven digital marketing agency is hiring a Client-Facing Account Strategist to own and grow relationships with eCommerce brands.This role is centered on owning client success at a strategic level — leading performance conversations, guiding full-funnel direction, and keeping internal teams aligned around the right...
-
Strategic Account Manager – Data-Driven
hace 2 días
Ciudad de México, Ciudad de México, República Dominicana Atomic HR A tiempo completoAbout the RoleA performance-driven digital marketing agency is hiring a Client-Facing Account Strategist to own and grow relationships with eCommerce brands.This role is centered on owning client success at a strategic level — leading performance conversations, guiding full-funnel direction, and keeping internal teams aligned around the right...
-
Manager of Administration
hace 1 día
San Pedro de Macorís, San Pedro de Macorís, República Dominicana One World Surgery A tiempo completoAbout the OrganizationOne World Surgery (OWS) is a global nonprofit organization with the vision of a world committed to safe, timely and accessible surgical and primary care. One World Surgery's three cornerstone programs include operating global medical centers with our Dominican and Honduran teammates, leading medical missions, and supporting local...
-
Manager of Administration
hace 2 días
San Pedro de Macorís, San Pedro de Macorís, República Dominicana One World Surgery A tiempo completoAbout the OrganizationOne World Surgery (OWS) is a global nonprofit organization with the vision of a world committed to safe, timely and accessible surgical and primary care. One World Surgery's three cornerstone programs include operating global medical centers with our Dominican and Honduran teammates, leading medical missions, and supporting local...
-
Inventory Coordinator
hace 1 día
San Pedro de Macorís, San Pedro de Macorís, República Dominicana One World Surgery A tiempo completoInventory Coordinator – DR siteAbout the OrganizationOne World Surgery (OWS) is a nonprofit organization with the vision of a world committed to safe, timely and accessible surgical care. Our mission is to ignite the spirit of service and transform lives by providing access to high-quality surgical care globally. OWS funds and operates the world-class Holy...
-
Inventory Coordinator
hace 2 días
San Pedro de Macorís, San Pedro de Macorís, República Dominicana One World Surgery A tiempo completoInventory Coordinator – DR siteAbout the OrganizationOne World Surgery (OWS) is a nonprofit organization with the vision of a world committed to safe, timely and accessible surgical care. Our mission is to ignite the spirit of service and transform lives by providing access to high-quality surgical care globally. OWS funds and operates the world-class Holy...
-
QA Manager
hace 1 día
Santiago de los Caballeros, Santiago, República Dominicana Support Services Group A tiempo completoTitle: Quality Assurance ManagerDepartment: Quality (QA)Reports to: Sr. Quality Assurance Manager/Director of Quality Assurance and Customer Experience.Job Summary: The Quality Assurance Manager's goal is to ensure that the quality of customer service provided by the call center is high and consistent. The quality manager is responsible for developing and...
-
General Manager
hace 1 día
Bajos de Haina, San Cristóbal, República Dominicana Biomerics A tiempo completoCompany DescriptionBiomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular...
-
General Manager
hace 2 días
Bajos de Haina, San Cristóbal, República Dominicana Biomerics A tiempo completoCompany DescriptionBiomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular...
-
Human Resources Manager
hace 1 día
Provincia de San José de Ocoa, República Dominicana TransPerfect A tiempo completoJob description TransPerfect Connect (TPC) is a leading provider of global contact centers, business process outsourcing, and remote interpretation solutions including over-the-phone interpretation, video remote interpretation, and multilingual email and chat support. The Manager, Human Resources supports employees, supervisors, co-workers and senior...
-
Human Resources Manager
hace 2 días
Provincia de San José de Ocoa, República Dominicana TransPerfect A tiempo completoJob description TransPerfect Connect (TPC) is a leading provider of global contact centers, business process outsourcing, and remote interpretation solutions including over-the-phone interpretation, video remote interpretation, and multilingual email and chat support. The Manager, Human Resources supports employees, supervisors, co-workers and senior...
-
Gerente General
hace 1 día
Salvaleón de Higüey, La Altagracia, República Dominicana Hyatt A tiempo completoCorporativo Hyatt Inclusive CollectionUbicación: La AltagraciaDescripción del empleoPosition: General Manager – All Inclusive ResortLocation:Punta Cana, República DominicanaBrand Portfolio:Hyatt Inclusive Collection (Secrets, Dreams, Hyatt Vivid, Zoëtry)Position SummaryTheGeneral Manageris responsible for the overall leadership, strategic direction,...
-
Gerente General
hace 2 días
Salvaleón de Higüey, La Altagracia, República Dominicana Hyatt A tiempo completoCorporativo Hyatt Inclusive CollectionUbicación: La AltagraciaDescripción del empleoPosition: General Manager – All Inclusive ResortLocation:Punta Cana, República DominicanaBrand Portfolio:Hyatt Inclusive Collection (Secrets, Dreams, Hyatt Vivid, Zoëtry)Position SummaryTheGeneral Manageris responsible for the overall leadership, strategic direction,...
-
Art Manager
hace 1 día
Santiago de los Caballeros, Santiago, República Dominicana SPI|TC by Jostens A tiempo completoGeneral Description Or Purpose Of JobLead, coordinate and develop all the graphic initiatives of SPI, guaranteeing the timely distribution of general orders and proofs for production with the aim of contributing to the satisfaction of our clients and optimizing art for the production process. At the same time, direct the design and manufacturing services...
-
Art Manager
hace 2 días
Santiago de los Caballeros, Santiago, República Dominicana SPI|TC by Jostens A tiempo completoGeneral Description Or Purpose Of JobLead, coordinate and develop all the graphic initiatives of SPI, guaranteeing the timely distribution of general orders and proofs for production with the aim of contributing to the satisfaction of our clients and optimizing art for the production process. At the same time, direct the design and manufacturing services...
-
Store manager
hace 1 día
Santiago de los Caballeros, Santiago, República Dominicana Hola Moda A tiempo completoEstamos contratando Store Manager en H&M para Santiago República Dominicana¿Te apasiona la moda, el liderazgo y crear experiencias únicas para los clientes? Esta es tu oportunidad para crecer con nosotrosComoStore Manager, serás responsable de liderar la operación completa de la tienda, garantizando una experiencia excepcional para nuestros clientes y...
