Information Technology Project Management

hace 7 días

Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completo

We're looking for a highly organized and customer-focused Onboarding Specialist to join our team. In this critical role, you'll be the primary point of contact for our new telecom clients, guiding them through a seamless and successful transition to using our services. You'll leverage your strong project management skills to ensure timely provisioning of all necessary equipment and technology, ensuring everything is set up, functional, and meets the client's specific needs from day one.

Responsibilities:

  • Serve as the client's advocate and central point of contact throughout the entire onboarding process, from contract signing to service activation.
  • Conduct kick-off meetings to establish clear expectations, timelines, and communication protocols with new clients.
  • Provide personalized guidance and support to clients, answering questions and proactively addressing any concerns to ensure a high level of client satisfaction.
  • Develop and maintain a comprehensive onboarding checklist and documentation for each client to track progress.
  • Plan, execute, and monitor the provisioning process for client equipment (e.g., routers, modems, VoIP phones, network components) and technology solutions.
  • Coordinate cross-functionally with internal teams including Sales, Technical Support, Field Operations, and Billing to ensure all aspects of the client setup are completed accurately and on schedule.
  • Manage project timelines and milestones, identifying potential risks and bottlenecks and developing mitigation strategies to ensure timely service delivery.
  • Verify that all hardware is correctly configured, installed, and tested to confirm full operational status before formal handover to the client.
  • Work with technical teams to ensure the client's network architecture and technology implementation align with contractual agreements and performance standards.
  • Confirm that all installed technology, including internet services, voice solutions, and any other integrated services, is fully functional.
  • Document client technical requirements, configurations, and post-onboarding hand-off materials for the ongoing support team.

Qualifications:

  • 3+ years of experience in a client-facing project management, onboarding, or account management role, preferably within the telecom, IT, or technology industries.
  • Proven track record of managing complex projects with multiple dependencies and stakeholders.
  • Strong understanding of fundamental telecom and network concepts (e.g., IP, routing, VoIP, broadband services).
  • Exceptional verbal and written communication skills with the ability to clearly articulate technical information to non-technical audiences.
  • Proficiency with project management software and CRM systems.

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